Service Delivery Lead

Role: Service Delivery Lead
Work location: Albany (2-3 days a week)
Currently Looking at 6-12 month contract.

Job Description:
Service Delivery Lead
• Accountable to the delivery of IOPS Veeva Phase 3-4 in 2026 and Phase 5 in 2027-2028. Partner with Business Process Owners
• Drive technical delivery of QMS Modules, currently we have 14 in scope
• Team Management – Contribute knowledge on how IOPS will hire and develop the team to manage capacity, utilization, Run activities
• Manage escalations to the PM’s and ensure technical solutions are delivered with Quality and that Scope is managed.
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
• Provide executive oversight of internal initiatives and project sponsorship
• Contribute knowledge for Veeva integrations with other Pillar Systems (ERP, Lab Systems, HR Systems, Data Lake)
• Develop Project KPIs, Operational KPIs, and User Adoption

Grade D1/D2

What are the Mandatory skills and skill proficiencies required for this position?
Service Delivery, Team management, client engagement, governance

All your information will be kept confidential according to EEO guidelines.