Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us
great.
We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
We’ve got training sessions in-store to help you level up your skillset.
We also cap off every week with a bit (a lot) of fun.

Job Description – Payments Team Leader

Join our growing family and be part of our Payments Team!

WHAT YOU’LL LIKE ABOUT US 

Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!

We’ve got training sessions in-store to help you level up your skill set. 

We also cap off every week with a bit (a lot) of fun.

What we offer:

• Full-time, Permanent

• Paid Vacation, Sick and Birthday leave.

• FREE HMO (Dental, Group Life Coverage, etc.) upon regularization.

• Unlimited Growth Opportunities

• Family Atmosphere 100% (Small Teams)

What we expect:

The Payments Team Leader is assigned to support team members on the day to day operations of the department. The Team Leader should make sure that the team members must follow the policies listed below:

• To ensure proper processing of each Payments request & Payments methods.

• To analyze requests of the clients.

• To report every unusual thing that is happening for every client's account.

• To elaborate and maintain Risk categorization of all Customers

• To monitor for suspicious transactions and escalate

• To communicate with the relevant persons to get the approval for any request

• To escalate cases to the Team Manager whenever it is necessary and if it’s a risk situation

• To participate in training's organized in the Company

Qualifications:

• At least 3 years related work experience in the online sales industry

• Fluent in English, both written and oral

• Outstanding written/verbal communication and presentation skills

• Proven ability to multitask, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment

• Strong decision making and problem-solving skills

• Flexibility to work shifts/longer hours as and when required

• Proficiency with different trading platforms and tools

• Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint and Outlook.

• Willing to work for 6 days

• Willing to work in a shifting schedule