Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us
great.
We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
We’ve got training sessions in-store to help you level up your skillset.
We also cap off every week with a bit (a lot) of fun.

Job Description - Customer Service Management

• Team Management

• Set performance target and KPIs for the team and ensure that weekly targets are achieved

• Creates reports for the CSR team and customer insights.

• Rostering, training and retention day to day management of the team of customer service associate.

• Oversee our customer service team (Voice and Non-Voice)

• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.

• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.

• On-board new employees and train them based on your expertise and skill set

• Create and implement an effective customer loyalty program.

• Standard operation procedures

• Evaluate customer service experience to ensure continuous improvement.

• Document scorecard, coaching logs, and surveys. 

• Organize scripts for phone email and online chat.

• Coordinate with customer support software vendors and tools.

• Ensure first class customer services throughout the process.

Qualifications:

• College graduate

• Experience of at least 3 year in the BPO industry in a leadership position is preferred

• Excellent English Communication Skills

• Working knowledge on computers

• Good customer service, multi-tasking and problem-solving skills

• Willing to work in a shifting schedule

• Willing to work for 6 days