Zengage helps you build your dedicated outbound sales call center in the Philippines, without the overhead of managing your own branch. From office facilities to payroll, human resources and IT, we take care of it so you can focus on managing your team.

The Payments Specialist is assigned to do all the Back-Office transactions regarding Finance. They also need to make sure that they follow the policies listed below.

• To ensure proper processing of each Payments request & Payments methods.
• To analyze requests of the clients.
• To report every unusual thing that is happening for every clients account.
• To elaborate and maintain Risk categorization of all Customers
• To monitor for suspicious transactions and escalate
• To communicate with the relevant persons to get the approval for any request
• To escalate cases to the Team Manager whenever it is necessary and if it’s a risk situation
• To participate in training's organized in the Company

REQUIREMENTS AND QUALIFICATIONS:

• College graduate
• Experience of at least 1 year in the BPO industry are preferred
• Excellent English Communication Skills
• Working knowledge on computers
• Good customer service, multi-tasking and problem-solving skills
• Willing to work in a shifting schedule
• Willing to work for 6 days

ENJOY THESE BENEFITS:

• Paid training
• Benefits after 6 months
• Career pathing and advancement opportunities
• Competitive Salary and more!