Zengage helps you build your dedicated outbound sales call center in the Philippines, without the overhead of managing your own branch. From office facilities to payroll, human resources and IT, we take care of it so you can focus on managing your team.

POSITION OVERVIEW

We are looking for a Customer Support Agent, you will deliver support to the customers and clients of Pointed Arrow.

DUTIES AND RESPONSIBILITIES:

• Resolving customer inquiries/requests via email or chat
• Answering calls from customers
• Ensuring customer requests are handled in an appropriate and timely manner
• Prepare customer support reports
• Utilize various Pointed Arrow tools and applications for customer management and servicing
• Provide cutting-edge service in a friendly, confident and knowledgeable manner

REQUIREMENTS AND QUALIFICATIONS:

• College graduate
• Experience of at least 1 year in the BPO industry are preferred
• Excellent English Communication Skills
• Working knowledge on computers
• Good customer service, multi-tasking and problem-solving skills
• Willing to work in a shifting schedule
• Willing to work for 6 days

ENJOY THESE BENEFITS:

• Paid training
• Benefits after 6 months
• Career pathing and advancement opportunities
• Competitive Salary and more!