WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Continuous Improvement (CI) Leader will be responsible for driving productivity, quality, and cost optimization initiatives across multiple F&A client engagements within a BPM environment. The role will lead Lean Six Sigma–based initiatives, manage a team of Quality & CI practitioners, and partner closely with Operations, technology and Client stakeholders to deliver measurable business outcomes.

Key Responsibilities

1. Transformation & Continuous Improvement

Own and execute the CI roadmap across multiple F&A processes (P2P, O2C, R2R, Master Data).

Identify and prioritize productivity and cost-optimization levers (incl. process, automation)

Lead Lean Six Sigma projects (DMAIC, Kaizen, DFSS) delivering measurable savings.

Ensure benefits tracking, validation, and governance for all improvement initiatives.

1. Client Engagement & Value Creation

Act as a strategic partner to clients on productivity, quality, and transformation discussions.

Translate VOC, SLA gaps, audit findings, and operational pain points into structured improvement programs.

Support client QBRs / MBRs with insights, improvement outcomes, and forward-looking transformation plans.

Build client confidence through strong problem-solving, storytelling, and value articulation.

1. Productivity & Cost Optimization

Drive end-to-end productivity programs across F&A operations, including:

Process simplification and standardization

Automation (RPA, workflow, analytics)

FTE optimization and capacity release

Quality and rework reduction

Partner with Finance and Operations to ensure savings are real, sustainable, and auditable.

1. Team Leadership & Capability Building

Build, lead, and mentor a team of CI/ LSS professionals

Create a strong CI culture across delivery teams through coaching, training, and on-the-job mentoring.

Drive capability uplift in Lean, problem solving, automation awareness, and data-driven decision-making.

Define and maintain CI standards, toolkits, and templates.

1. Governance, Reporting & Standards

Establish a robust CI governance model, including ideation, prioritization, execution, and benefits realization.

Maintain enterprise-wide CI trackers, dashboards, and savings reports.

Ensure consistency in methodology, documentation, and outcomes across clients and regions.

Support internal audits, client audits, and process maturity assessments.

1. Collaboration & Cross-Functional Leadership

Partner closely with:

Operations Delivery Leaders

Automation / Capabilities CoE

Transitions & Solutions teams

Training teams

Support new client solutions and transitions by embedding CI and automation upfront.

Functional & Technical Skills

Strong expertise in F&A processes: P2P, O2C, R2R, Master Data.

Hands-on experience with Lean Six Sigma tools (VSM, RCA, FMEA, SPC, Kaizen).

Strong understanding of productivity, cost optimization, and savings frameworks.

Working knowledge of automation technologies (RPA, workflow tools).

Data analysis and storytelling using Excel, PowerPoint, and BI tools.

Leadership & Behavioral Competencies

Strategic thinker with strong execution discipline.

Excellent stakeholder management across clients and internal leaders.

Strong coaching and people leadership skills.

Structured problem solver with a results-oriented mindset.

Education & Certifications

MBA / CA / Engineering graduate (or equivalent).

Lean Six Sigma Black Belt (mandatory)

PMP / Agile / Automation certifications are a plus.

Experience Requirements

12–20 years of experience in BPM / Shared Services / Consulting environments.

Proven track record of delivering large-scale productivity and transformation programs.

Experience managing multi-client CI portfolios in F&A operations.

Prior experience leading and scaling CI teams.

Success Measures (KPIs)

Productivity improvement (%) and cost optimization delivered.

Number and quality of CI initiatives deployed.

Client satisfaction and VOC improvement.

Automation adoption and maturity.

CI capability and talent growth.

Bachelors + F&A exp + LSS skills