Senior Associate - Operations

  • Full-time

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

'1.Candidate should have excellent email writing skills 2.Should have excellent communication skills (US English) to understand the client requirements on call. 3. Should be able to interpret and follow the instructions as mentioned in the Process Manual4. Must have an ability to handle work pressure4. Deliver the goals and targets as per defined KPI’s5. Follow the company policies and procedures under the guidelines aligned by supervisor and manager6. Display high levels of accountability and responsibility.''1. Analytical and Logical Thinking2. Should have good knowledge of MS Office applications.3. Basic computer Knowledge required.4. Ability of self-learning on live job and Eye for Detail.5. Should have speed and efficiency at work6. Creativity in problem solving6. Willingness to work in Night Shifts or odd shifts/ weekends -Continuous night shifts/ Rotational Shifts/ Discontinuous night shift. 7. Should be able to understand the SOP to do the error free processing.'English US & Domestic Proficient Communication SkillsProficient Email writing Skills

Qualifications

Graduate

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