WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

The Consultant will engage and collaborate with multiple client account teams to identify continuous improvement opportunities. The consultant will provide methodology support to implement and/or coach/mentor the continuous improvement projects. This is an individual contributor role which requires strong stakeholder engagement and client interaction skills. The role requires strong analytical as well as out of box thinking. Proactivity and multitasking a MUST have.Key Responsibilities• Lead/Support business excellence/continuous improvement program in the procurement business unit of the organization• Drive and support process improvement and transformational projects addressing key business challenges• Monitor contractual productivity commitments, conduct gap assessments and collaborate with account leaders to resolve discrepancies• Work collaboratively with cross-functional teams across various organizational boundaries and geographies• Liaison with Business transformation team to drive corporate initiatives such as Voice of Customer, Operational metrics monitoring and governance etc. • Foster a culture of Continuous Improvement through training and mentoring of team members• Exhibit exceptional analytical skills, attention to detail, and strong communication as well as presentation skills (mass presentation as well as executive leadership presentations)

Skills/Experience Required• Bachelor’s degree with minimum 7 years of experience in fields of quality, continuous improvement or process excellence roles within preferably service sector and/or KPO/BPO/CAPTIVE environments• Lean Six Sigma Green Belt certification from a reputable institute is a MUST; Black Belt certification is preferred• Must have led at least 3 demonstrable/presentable improvement projects with significant tangible benefits such as bottom line and top line improvements along with intangible benefits such as customer satisfaction improvement etc. • Hands on experience on tools such as Minitab and Power BI would be beneficial• Proven learning aptitude with flexibility to take on ad hoc projects• Strong communication and project management skills.• Ability to create impactful presentations, compelling business cases • Prior experience in leading transformation or quality improvement projects, with a track record of measurable success• Highly self-motivated, proactive, and eager to develop new capabilities in an evolving role