WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

The Deputy Manager – Payments & Accounts Payable is responsible for overseeing end to end accounts payable and payment operations, ensuring timely, accurate, and compliant processing of vendor invoices and payments. The role supports financial controls, manages team performance, drives process improvements, and ensures adherence to statutory, audit, and internal control requirements.• Process incoming and outgoing payment transactions accurately, timeously and with awareness of cut off times for the respective countries and payment types.• Work closely with the wider Business Operations Team to ensure payments are authorized within the above cut off times.• Where necessary investigate and assist with resolving payment queries ensuring we put the customer’s best interest first.• Liaise with various banks as required, for example contacting the bank if there is insufficient information on a payment.• Ensure all correspondence in connection with customers is recorded in the Client Relationship Management system (CRM)• Raise any system incidents that occur to the Trading Application Support Team (TAS) and follow up continuously until the issue is resolved.• Work closely with Reconciliation’s team to resolve outstanding breaks.• Maintain personal and professional development to meet the changing demands of the role, including all relevant regulatory and legislative training for example, Global Data Protection Regulations (GDPR) and Anti Money Laundering (AML).• Work shifts, as required, to cover the opening hours of the Payments Team based in the UK, which are 07:00- 18:00.• Undertake such other duties, as may reasonably be required and which is consistent with the general level of responsibility of this role.• Process, validate, and reconcile vendor invoices including market data vendors, custodians, PSPs, and suppliers.• Ensure compliance with internal policies and accrual-based accounting standards.• Support payment processing by preparing AP payment files for approval and liaising with Payments team.• Ensure compliance with 2-step authorization and MFA requirements on payment platforms.• Maintain vendor master data and support reconciliations of vendor accounts and banking platform access.• Prepare monthly AP reports and support budget/forecasting activities with accurate vendor cost data.• Collaborate with Market Data, Payments, Reconciliations, and Finance teams to ensure smooth vendor payment cycles.• Contribute to process improvement initiatives and automation opportunities.• Previous Payments experience (minimum 1 year)• A good understanding of UK and European Payment types• Strong knowledge of invoice processing, accruals, reconciliations, and vendor management.• Familiarity with payment types (BACS, CHAPS, SEPA, SWIFT, Faster Payments) and AP workflows.• Supervise the team focusing on accurate and timely task completion, prioritize accordingly to meet processing deadlines• Act as a subject matter expert on firm’s operational workflows and processes• Take responsibility and provide proactive communication while troubleshooting and resolving issues related to Payments and Accounts Payable.• Develop strong client relationships and partner with front office and IT to realize the full potential of operational workflows• Actively ensure upward and downward communication of developments and issues• Liaise with Clients on a regular basis to drive business growth across the teams• Adhering to client requirements, manage Client relationship independently, work with the client organization well to ensure target scores are met in the account • Be innovative and come up with ideas to drive efficiencies and growth across teams and for the company

• Ensuring that the team is well equipped, well trained, and motivated to meet the SLAs• Maintain open channels of communication and ensure efficient information flows across teams and relevant areas; establish strong contacts internally and externally• Supervise team members / executives / analysts • Allocate work, set daily priorities, and track productivity • Conduct performance reviews and coaching sessions • Handle escalations related to team performance or customer issues • Support training, onboarding, and skill development initiativesAt least a Bachelors Degree