WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Title: Cash Application Sr. Associate Function: Finance & Accounting Operations (Order‑to‑Cash)Process: Accounts Receivable – Cash Application Role Purpose The Cash Application Sr. Associate is responsible for end‑to‑end cash application activities within the Order‑to‑Cash (O2C) process. The role focuses on accurate and timely application of customer payments in accordance with defined SLAs, internal controls, and client‑specific requirements, ensuring minimal unapplied cash and supporting timely month‑end close.

Key Responsibilities

Perform daily cash application activities including checks, ACH, wires, lockbox, and online payments in accordance with client SLAs Accurately apply payments to customer accounts and open invoices in ERP systems (SAP, Oracle, NetSuite, or client‑specific platforms)

Analyze and resolve unapplied cash, underpayments, overpayments, and unidentified receipts Research payment discrepancies by reviewing remittance advices, bank statements, and customer correspondence Coordinate with upstream and downstream O2C teams (Billing, Collections, Dispute Management) to resolve cash application issues Maintain daily productivity, quality, and turnaround time metrics as per process KPIs Prepare and update aging reports for unapplied cash and cleared items Support month‑end close activities by ensuring all receipts are applied or appropriately accounted for Adhere to SOX compliance, internal controls, audit requirements, and client policies Document process updates, SOPs, and desk‑level procedures (DLPs)Participate in process improvement initiatives, standardization, and automation efforts Handle client and customer queries through email or ticketing tools within agreed timelines KPIs & SLAs Cash application accuracy (%)Daily processing volumes Unapplied cash aging (days/value)SLA and TAT adherence Audit and compliance scores.

Required Qualifications

Bachelor’s degree in Commerce, Accounting, Finance, or equivalent 1–4 years of experience in Accounts Receivable / Cash Application within a BPO or shared services environment Hands‑on experience with ERP systems and banking portals Good working knowledge of O2C process and cash application workflows Strong attention to detail and numerical accuracy.

Proficiency in MS Excel and basic reporting tools Preferred Skills & Experience working with global clients (US/EMEA/APAC)Exposure to lockbox processing and high‑volume transactional environments Understanding of SOX controls and audit requirements Experience in transition, migration, or stabilization phases Familiarity with ticketing tools (ServiceNow, Salesforce, etc.)Ability to work in shifts aligned to client geography.

B.COM / M.COM/ MBA in finance