WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

 Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

15+ years in Sourcing & Procurement, including 10+ years in people and client management. The Portfolio Leader owns procurement programs for one or more clients, oversees delivery operations, manages client expectations, and drives process improvements. Serves as primary client liaison and leads change management for new procurement initiatives.________________________________________Key ResponsibilitiesDelivery ManagementServe as a core member of the Client Management team.Provide leadership across Procurement and Source-to-Manage processes.Ensure delivery meets contractual requirements.Support Team Leads in project queue setup and assignment.Guide clients on procurement rollouts, change management, and communication.Act as escalation point for operational issues.Review program metrics and identify efficiency improvements.Develop templates, tools, and job aids.Team ManagementLead delivery team on process, quality, and performance.Coordinate training on client-specific requirements.Determine resource needs and capacity.Provide performance input and recognition recommendations.Client & Program ManagementLead strategic, high-visibility client projects.Conduct regular client operations discussions.Drive process improvements and communicate changes.Ensure documentation of client-specific processes and exceptions.Procurement SkillsStrong consultative skills: change management, program management, process improvement, sourcing methods, eSourcing tools, RFX management, communication.Deep understanding of client processes, systems, and political environments.Strong procurement methodology knowledge and ability to apply best practices.Data analysis and recommendation skills.Ability to design scalable, consistent processes.Business SkillsExcellent written and verbal communication.Strong leadership and teamwork.Strong project management and problem-solving abilities.Ability to manage multiple projects simultaneously.Strong business acumen and program-level P&L understanding.Client ServiceStrong customer service focus with proven issue-resolution and relationship-management skills.

Bachelors, MBA