WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Adherence of Quality SLA’s and contractual agreementsEnsure adherence of Daily Quality checks as per process requirementProvide Feedback to the agents for the error identifiedManaging and cascading Customer updates Implementing corrective actions as requiredProactively managing performance and enhancing performance of team based on SLA’sResponsible for maintaining and achieving team SLA targetsIdentification of soft skills training needs and responsible for Process Training of employeesManaging and escalating System Downtime/Issues. Prepare TNA basis auditsAdhere to Calibration Process and Variance Target. Regular interaction with clients and maintain good relationshipsParticipate in WNS BPET initiatives. Deploy and standard Quality Framework

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