Director - Change Management (Dubai) - REF75159O

  • Contract

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Change Management: Develop and implement change management strategies to support the transition of services. Address employee concerns and manage communication rollouts. • Communication Strategy: Create and execute communication plans to ensure smooth transition from corporate headquarters to school staff. Facilitate communication between executive vice presidents (EVPs), principals, and staff. • Stakeholder Support: Provide support to CFO and HR offices for impacted employees. Develop strategies to manage staff transitions and address operational concerns from principals. • Local Expertise: Utilize knowledge of UAE regulations and nuances to ensure compliance and effective transition. Preferably have experience managing similar projects in Dubai or Abu Dhabi. • Program Management: Handle top-down communication, advise leadership, and manage sensitivity around transitions. Report progress and deviations to top management. • Previous experience managing school migrations or similar engagements in Dubai. • Ability to set up and manage hotlines for employee queries and complaints. • Familiarity with templates and formats for change management communication.

Qualifications

• Proven experience in change management,  • Strong understanding of UAE regulations and local nuances. • Excellent communication and stakeholder management skills. • Experience in program management and advising leadership on communication strategies. • Ability to manage sensitive transitions and support impacted employees.

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