WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Title: Senior Associate – Accounts ReceivableDepartment: Finance & Accounting – Accounts ReceivableWork Mode: OnsiteShift: UKRole Purpose:The Senior Associate – Accounts Receivable is responsible for managing end to end AR activities such as billing support, collections, cash application, dispute resolution, customer account reconciliation, and AR reporting. The role ensures timely collection of outstanding receivables, accurate posting of customer payments, and adherence to quality, compliance, and SLA requirements. Responsibilities are broader than an AR Associate and include handling complex cases, supporting escalations, and guiding junior team members.(This is based on expanded responsibilities seen in AR Lead descriptions including collections, cash application, disputes, credit monitoring, and AR reporting.) ________________________________________Key Responsibilities:1. Billing, Collections & Follow ups• Monitor AR aging reports and follow up on overdue invoices with customers. • Resolve billing issues and coordinate with internal teams to address disputes.• Ensure timely collection of payments and reduction of outstanding AR.2. Cash Application & Reconciliation• Accurately apply customer payments to invoices and accounts.• Reconcile customer accounts and identify mismatches for corrective action.(This aligns with credit and collections/cash application responsibilities.) 3. Customer Query Handling• Manage inbound and outbound communication with customers to resolve payment or billing related issues.• Provide a positive customer experience and ensure timely query closure.(Customer handling expectations from AR Associate role) 4. Reporting & Documentation• Prepare AR reports, aging summaries, collection forecasts, and cash application logs.• Assist with month end closing activities for AR.• Maintain documentation accuracy and ensure audit readiness.5. Dispute Management & Escalations• Investigate disputed invoices and work with internal teams (Sales, Ops, Finance) to resolve issues.• Escalate chronic non payment accounts as required.(Aligned with AR Lead responsibilities involving dispute resolution & credit actions.) 6. Process Adherence & Compliance• Work within defined SLAs, quality parameters, and compliance norms.• Follow company policies, AR controls, and escalation protocols.• Identify process risks and recommend improvements.(Improvement & compliance mentioned in AR job descriptions) 7. Team Support (Senior Level Responsibility)• Guide and support AR Associates on process queries and complex cases.• Share best practices and contribute to team capability building.________________________________________Qualifications:• Bachelor’s degree in Commerce/Accounting (B.Com/BAF/M.Com). • 1–3 years of experience in Accounts Receivable or Finance processes (based on progression from Associate to Lead roles).• Strong understanding of AR processes such as billing, collections, cash application, and reconciliations.________________________________________Skills & Competencies:• Excellent communication skills (written & verbal). • Strong analytical and numerical skills.• Proficiency in MS Office; ability to work with AR systems and ERP tools. • Good customer handling and problem solving capability.• Ability to work under pressure and meet deadlines.• Strong ownership mindset, proactive approach, and attention to detail.________________________________________Key Performance Indicators (KPIs):• Timely collections and reduction in DSO.• Accuracy of cash application entries.• Speed and quality of dispute resolution.• Compliance with SLA, TAT, and quality requirements.• Clean reconciliations with minimal variances.• Contribution to process improvements and team productivity.

BCOM,BBA, Good communication skill & MS office knowledge