The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.

Director, Staffing Center Operations
Location: Linthicum, MD (Hybrid work arrangement)

Lead with purpose. Shape the future of healthcare staffing across Maryland.

At the University of Maryland Medical System (UMMS), we are transforming the way healthcare staffing is delivered. As the Director, Staffing Center Operations, you will lead strategic oversight of both our internal staffing center and Managed Service Provider (MSP) program to ensure seamless, high-quality, and cost-effective workforce solutions across our statewide system.

Reporting to the Vice President of Talent Acquisition and Workforce Planning, this high-impact leadership role plays a critical part in supporting operational excellence, workforce sustainability, and patient care delivery across our 14 hospitals and more than 29,000 employees.

What You’ll Do

• Lead Strategic Staffing Operations: Oversee internal contingent workforce deployment and serve as the system liaison with our MSP partner to ensure optimal performance, quality, and compliance.

• Drive Vendor & Performance Management: Manage agency performance using KPIs and SLAs, optimize vendor relationships, and negotiate staffing contracts to build a cost-effective talent pipeline.

• Advance Workforce Planning & Analytics: Deliver system-wide staffing insights through real-time dashboards, workforce trend analysis, and financial reporting to support executive decision-making.

• Ensure Regulatory Compliance: Lead audits and risk assessments to maintain full compliance with Joint Commission standards and UMMS policies.

• Foster Collaboration & Innovation: Partner with clinical leadership, HR, finance, and legal to implement standardized staffing policies and continuous process improvements.

• Lead and Develop Teams: Direct and support a multidisciplinary team including staffing operations and payroll, championing performance development and a culture of excellence.

What You Bring

• Education: Bachelor’s degree required; Master’s degree in business, healthcare administration, or human resources strongly preferred.

• Experience: Minimum of 5 years in a senior leadership role overseeing staffing operations, workforce planning, or vendor management in a complex healthcare or corporate setting.

• Expertise: Proven experience managing MSP programs and vendor relationships; strong knowledge of workforce systems (e.g., VMS, scheduling platforms); deep understanding of healthcare compliance and Joint Commission standards.

• Skills: Exceptional strategic thinking, data analytics, financial management, and cross-functional collaboration. Strong communication, negotiation, and team leadership abilities are essential.

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $145,000.00-$190,000.00
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide

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