Customer Support Intern

  • Morrisville, NC, USA
  • Intern

Company Description

Ubisoft is composed of over 14,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.  

The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Job Description

Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking Customer Support Interns through participating local high schools for our Customer Relationship Center in Morrisville, North Carolina. 

Location: Must work within Morrisville, NC office (no telecommuting)
Pay Rate: $12.00 hourly
Hours: Minimum 8 hours per week / Maximum 29 hours per week 

Required Availability:

  • Saturday, 9am-10pm (8 hour availability needed)
  • Sunday, 9am-10pm (8 hour availability needed

Additional availability:

  • Mon-Fri: 4pm-10pm

In order to participate in the internship program, you will need to be available for a full shift on weekends, and additional availability as able. 

Job Role: 

Under general supervision, in an in-bound web ticket and chat environment, Customer Support Interns will provide general customer service included but not limited to technical, payment, and account support. Support must be provided professionally and personally utilizing clear written communication. Support Interns are required to perform other work as necessary to ensure smooth operation of the team environment and department.

Potential Job Responsibilities which may vary:

  • Switching between two support modalities (web mail and chat) as volume demand or staffing needs require as determined by leadership staff
  • Address customer concerns, inquiries by interactions in a professional and friendly manner
  • Analyze customer reported problems to eliminate and determine underlying issues
  • Diagnose technical issues regarding game or client installation
  • Use provided resources to research customer issues
  • Use a computer to accurately record customer interactions or support transactions
  • Think creatively to resolve customer issues
  • Interact by organizing information and communicating effectively
  • Switch between two support modalities (webmail and chat) as determined by leadership staff based on volume, demand, and staffing needs
  • Address customer concerns and inquiries by interacting in a professional and friendly manner
  • Use a computer to accurately record customer interactions and support transactions
  • Use provided resources to research customer issues

Required Knowledge:

  • Ability to write clearly and accurately following conventional rules for grammar, mechanics and spelling
  • Demonstrated typing efficiency and accuracy
  • Proficient use of PC and customary productivity applications
  • Knowledge of computer systems and gaming platforms
  • Familiarity with good service practices and core values
  • Pleasant, patient, and friendly attitude
  • Ability and willingness to work in a team environment to achieve the greater good
  • Ability to follow through and achieve action items in a multi-tasking environment

Personal Skills:

  • Reliable attendance and punctuality, meeting the attendance policies in place
  • Adapts to change quickly and effectively, maintaining a professional attitude
  • Self-directed focus, achieving tasks in a team environment to provide appropriate outcomes in a timely manner
  • Interacts with colleagues and customers in a manner which instills confidence in the organization
  • Accepts and provides feedback in a professional and courteous manner
  • Develops productive customer relationships by maintaining perspective of their needs in relation to business practices
  • Effective conflict resolution skills that provide solutions to antagonistic or otherwise stressful situations
  • Accepts and welcomes diversity of knowledge, capabilities, insights and backgrounds and works effectively with individuals of possessing contrasting or variant backgrounds
  • Self-imposes high standards for success rather than having standards imposed
  • Sustains integrity of performance under pressure, change, or job ambiguity due to either of the two

Qualifications

 

  • Ability to work in the US 
  • Be 17 years of age or older. If 17, complete and submit the following:
    • https://www.labor.nc.gov/workplace-rights/youth-employment-rules/youth-employment-certificate

  • Junior or senior at participating high school
  • 3.0 GPA, please have most recent transcript available
  • Letter of recommendation from school staff member

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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