Sr. Strategy & Operations Manager, Global Marketing and Comms

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

Who We Are:

The Strategy and Operations team within Global Marketing and Comms (GMC) is a high impact, high visibility team that exists to move GMC forward. We deliver trusted advice, drive investment decisions, support org design efforts, and build scalable processes to fix our top problems. In terms of how we do it, we operate with the underlying principles of #trust, #straightforward, and #fast.


Job Description

Who You Are:

The ideal candidate is able to think “big picture” to proactively identify strategic direction but also be willing to roll up their sleeves to create frameworks and processes while directly supporting Marketing & Comms teams in planning and decision making. You have the rare balance of being attentive to detail and a thoughtful leader with a deep understanding of marketing and change-driven organizational best-practices. 

What You’ll Do:

  • Deliver trusted advice for key organizational priorities - building stakeholder partnerships (across Marketing, HR, Finance, Sales and Product organizations)  and developing proactive recommendations for leadership.

  • Drive investment decisions - supporting annual strategic roadmap and OKR development, collaborating on the annual planning, and leading prioritization efforts, including quarterly cycles with business leads, team off-sites and brainstorms.

  • Support org design - identifying gaps or areas of opportunity in the team, and recommending practical solutions and steps toward driving results. 

  • Build scalable processes - create structure and processes for teams to fix our top problems, help the organization operate more effectively and efficiently, and cultivate a growth mindset across the organization.

  • Amplify top-down thinking and comms - frame and unpack team vision and plans to ensure they are communicated, understood and adopted across the organization.

  • Keep the trains running on-time - equipping teams with best practices, ensuring working groups understand roles, timelines and expectations and addressing bottlenecks early.


  • 10+ years of relevant experience in Marketing (B2B and/or B2C), Technology, or Strategy Consulting industries.

  • A highly proactive attitude, unafraid to run at problems and able to drive initiatives with minimal guidance and input

  • Exceptional cross-functional and relationship-building capabilities

  • Excellent verbal and written communication skills with the ability to develop visual and impactful executive level presentations 

  • Experience successfully creating structure and setting processes for cross-functional teams

  • Demonstrated driver/ leadership experience

  • Familiarity with success metrics across marketing channels

  • People management experience a plus

  • Knowledge of user lifecycle, marketing funnel, marketing campaigns, and awareness of automation tools a plus

  • BA/BS degree or equivalent, MBA a plus

Additional Information

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