We are Zastrpay. 

As an innovative & customer-focused leading cash payment provider, we have a mission: We connect cash to the digital world! With many years of experience in cash transactions, we developed a strong understanding of our customers' needs and are building solutions that match their needs. We operate offices in Malta, Austria and Germany and are duly licensed and regulated by the Malta Financial Services Authority (MFSA) as an e-money institution.  

Your Department - Customer Growth 

Zastrpay is looking for a strategic and empathetic Head of Customer Growth (m/f/x) to define, lead, and scale the customer growth function from the ground up. This is a rare opportunity to join our leadership team and build a new department that directly impacts business performance and customer success. You'll own the full customer journey - from acquisition to retention - driving growth through an integrated approach in partnership with product, marketing, operations, and compliance. With a passion for customer experience at the core, you'll shape how we connect with users and deliver value in a seamless, engaging, and impactful way. Experience in gaming, gambling, payments, or other regulated, high-growth industries is a strong advantage.  
 

Your Responsibilities: 

• Define and lead the overall customer growth strategy that effectively acquires, engages, and retains Zastrpay’s customer base. 
• Design and implement a customer experience strategy based on user insights, ensuring every touchpoint delivers clear value and great experience. 
• Define customer OKRs and KPIs, take ownership of performance metrics, and design impactful programs to achieve them. 
• Drive customer insights and research to uncover pain points and growth opportunities, embedding customer empathy into every decision. 
• Lead customer acquisition through digital marketing, partnerships, and organic channels, while driving retention through lifecycle marketing, loyalty programs, and re-engagement initiatives. 
• Craft clear, compelling, and consistent brand messaging that enhances customer understanding and deepens engagement. 
• Align product and experience strategies with product and tech teams to ensure every touchpoint reflects a customer-centric approach. 
• Leverage analytics to inform decisions, optimize growth tactics, and continuously improve customer experience and business performance. 
• Build and scale a high-performing Growth Team, fostering a culture of accountability, innovation, and execution within Zastrpay. 

Key Qualifications: 

• 5+ years of proven senior leadership experience in customer growth, marketing, or commercial roles in consumer-facing digital businesses. 
• Extensive track record of owning business units or revenue-generating functions, with end-to-end accountability for growth, performance, and team leadership. 
• Deep expertise and passion for customer experience, lifecycle management, user engagement, and the development of customer-centric growth strategies. 
• Strong team player with a track record of successful cross-functional collaboration. 
• Strong analytical skills with the ability to translate insights into actionable strategies. 
• Experience working in regulated industries (e.g. Fintech, payments) is a plus. 
• Proven leadership skills with the ability to inspire teams and drive execution. 
• Up-to-date knowledge of customer engagement trends and fintech innovation. 
• Professional fluency in both German and English. 

What we offer: 

• Strategic Impact and Leadership. Step into a high-impact leadership role where you’ll shape our customer growth strategy and deliver meaningful business results, with the opportunity to elevate customer experience and drive sustainable growth during a pivotal phase of our journey. 
• Competitive Package. We offer an indefinite employment contract complemented by a competitive remuneration package, including private health and dental insurance, designed to support your performance and wellbeing. 
• Wellbeing & Lifestyle Incentives. We support a balanced lifestyle by subsidising the sport or wellness activity of your choice, reflecting our commitment to your overall wellbeing and performance. 
• Leadership & Team Engagements. We believe strong leadership thrives on connection. We provide company-sponsored initiatives - from charity events to executive leadership gatherings which offer opportunities to strengthen alignment and collaboration across the organisation. 
• Supportive Environment. Our culture is built on trust, respect, and collective excellence. We empower our leaders to drive impact through collaboration while embracing the unique perspective and strengths they bring to the table. 

Do you think a career at Zastrpay is right for you? Apply now and join our growth journey. 

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels. 

We look forward to your application!