TIS is reimagining the world of enterprise payments through a cloud-based platform uniquely designed to help global organizations optimize outbound payments. Corporations, banks and business vendors leverage TIS to transform how they connect global accounts, collaborate on payment processes, execute outbound payments, analyze cash flow and compliance data, and improve critical outbound payment functions.

The TIS corporate payments technology platform helps businesses improve operational efficiency, lower risk, manage liquidity, gain strategic advantage – and ultimately achieve enterprise payment optimization.

We’re on a mission to set a new industry standard for business-to-business payments. Since 2010, TIS has been combining its treasury management heritage with cloud architecture and bank connectivity expertise to help global corporations, banks and consulting firms optimize outbound payment processes.

Working at TIS

• As part of our culture, we pursue new ideas, we think big, embrace the impossible [INNOVATION] and we are free to make our own decisions [EMPOWERMENT] by communicating precisely [COLLABORATION] and supporting each other to exceed our high standards [EXCELLENCE]
• We respect both our personal and professional life so they would amplify each other
• Flat hierarchies and direct contact to the management with regular feedback sessions in a very modern company what gives you a great opportunity for open collaborations and to be an “entrepreneur within the company” to play a critical role in TIS´s success story
• Working in our Customer Service, you would be working in a team that has been awarded in 2019 with the TMI award for the best customer experience. As our Customers are the heart of our business, we will be counting on you to help our customers get the most out of our unique TIS solution
• And last, but not the least, we offer great remuneration and social package

• Provide the highest level of customer satisfaction by investigating reasons behind the issues;
• Answer incoming requests via both telephone and email (on shifts 24/7);
• Analyse the customer´s problems and track all information in a ticketing system; 
• Support customers especially with payment, format, bank links issues as well as with master data maintenance;
• Take leading role in communication between different internal departments to ensure efficient and high-quality support in a timely manner;
• Use a knowledge base tool and enrich the knowledge base with useful and self-helpful articles.

• University or college degree in the area of IT, Finance and/or Linguistics;
• At least 2 years of relevant business experience in general: corporate customer service knowledge;
• Some IT and/or Finance background knowledge;
• Strong knowledge of written and spoken English (B2 - C1);
• Strong analytical and problem-solving skills;
• Self-driven and proactive personality with ideas for self-improvement;
• Excellent communication and interpersonal skills with a focus on listening & questioning skills;
• Team player, but also ability to work independently.

Your contact at TIS

Melissa Jöckle
HR Operations Specialist

Get in touch!