About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Sutherland is now hiring dynamic individuals to join our team as a Customer Service Associate.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global customers?

If this sounds like you, we want you on our team!

In this role, you will get to:

• Be the primary point of contact for our customers through calls and email.

• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).

• Take full ownership of each interaction with proactive problem-solving and excellent customer service.

• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

• Maintain customer records and call documentation in our systems with precision.

• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

• Excellent verbal and written communication skills in English (B2 level or higher).

• Strong customer service mindset with active email communication skills.

• Ability to empathize with customers, manage time effectively, and work independently.

• Basic user-level knowledge of Windows operating systems.

• Familiarity with email etiquette and multi-channel communication (email, voice).

• High school diploma or equivalent and above.

• 0–3 years of experience (freshers welcome!).

Work Setup:

• Location: Work from Office (On-site – Chennai)

• Shift: Rotational shifts – Mostly Night Shift

We Will Give You:

• A fast-paced, global work environment where your voice matters.

• Skills for life: problem-solving, professionalism, adaptability, and communication.

• A team that feels like family and celebrates every win—big or small.

• A platform to grow quickly within a global MNC with learning and development opportunities.

• Recognition and rewards as you shape your career journey.

⚠️ Important

Sutherland never asks for payments or favors for job opportunities.

If you receive any suspicious request, please report it to: [email protected]

All your information will be kept confidential according to EEO guidelines.