Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

We are hiring 2 lead roles:

• The payments team
• The digital core platform team

Join a team shaping the future of our customer experiences across digital channels.

We’re looking for a strategic design leader to drive end-to-end experience design across the portfolios, ensuring seamless, scalable, and intuitive journeys that meet evolving customer and business needs.

If you’re passionate about leading teams, influencing product direction, and delivering high-impact financial experiences at scale, we’d love to meet you.

What you’ll do

You’ll lead the design vision and ensuring alignment between customer needs, business goals, and platform capabilities.

• Define and drive the end-to-end experience strategy across journeys
• Lead and mentor a multidisciplinary design team, fostering a high-performance and growth-oriented culture
• Partner with product, technology, and business leaders to shape product vision and roadmaps
• Ensure delivery of high-quality design outputs across discovery, ideation, design, testing, and implementation
• Drive customer-centric, data-informed design decisions using insights, analytics, and research
• Identify opportunities to improve conversion, reduce friction, and enhance trust in payment experiences
• Ensure consistency and scalability through design systems, frameworks, and governance
• Influence stakeholders at all levels through clear articulation of design value and outcomes
• Champion design thinking practices and continuously evolve ways of working

What we’re looking for

• 8–10 years’ experience in UX/Product Design, with strong leadership experience
• Proven ability to lead and grow design teams in complex, cross-functional environments
• Strong strategic thinking with the ability to connect design to business impact
• Experience shaping large-scale, transactional or payments-related digital products
• Deep understanding of customer journeys, service design, and platform thinking
• Confidence engaging and influencing senior stakeholders

Why this role matters

Payments are at the heart of how customers experience value from the bank.

In this role, you’ll shape how customers move, manage, and trust their money, designing experiences that are not only functional, but seamless, secure, and scalable across ecosystems.

Why join us

You’ll be part of a team redefining financial services through design, where your leadership will directly influence how millions of customers experience payments every day.

Type of Qualification: Diploma
Field of Study: Design Studies, Information Studies, Psychology, Social Sciences

Experience Required
Digital & eCommerce, CHNW
Personal and Private Banking
8-10 years
Experience with regards to managing a team of UX-designers between 7-10, product development, strong workshop facilitation with senior stakeholders, as well as developing UX-standards and monitoring adherence to these standards

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Embracing Change
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interpreting Data
• Producing Output
• Providing Insights
• Team Working

Technical Competencies:

• Creative Problem Solving
• Verbal Communication
• Write Effective Communications
• Written Communication