Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Join a team shaping seamless experiences across banking journeys and digital platforms.

We’re looking for a UX Content Designer who can turn complex financial concepts into clear, intuitive, and engaging content that helps customers take action with confidence.

If you’re passionate about crafting meaningful user experiences through words, and influencing product design through content, we’d love to meet you.

What you’ll do

You’ll play a key role in shaping how customers experience our digital products through content that is clear, consistent, and purposeful.

• Translate customer insights, business requirements, and product complexity into simple, intuitive content
• Design and deliver end-to-end content across digital journeys, from onboarding to servicing and support
• Create clear, concise, and engaging micro copy, UI content, and long-form digital content
• Contribute to scalable content systems, including design system copy patterns and style guides
• Ensure consistency of voice and tone across products, platforms, and channels
• Identify content gaps, inconsistencies, and opportunities to improve clarity and usability
• Partner closely with designers, researchers, product managers, and developers to co-create solutions
• Use research, testing, and data to validate and refine content decisions
• Contribute to content governance, standards, and best practices across the organisation
• Support and mentor junior content designers while strengthening overall content capability

What we’re looking for

• Strong experience in UX writing, content design, or digital content strategy (typically 5–7 years)
• A portfolio demonstrating how your content improves user experience and drives outcomes
• Ability to simplify complex information into clear, user-friendly language
• Experience working within design systems and applying content patterns at scale
• Strong collaboration skills across cross-functional teams
• A balance of strategic thinking and hands-on delivery
• A deep understanding of customer-centred design principles

Why this role matters

Content is not just words, it’s a critical part of how customers understand, trust, and engage with our products.

In this role, you’ll help shape cohesive, end-to-end experiences by ensuring content is not an afterthought, but a core part of the design process, driving clarity, reducing friction, and enabling better customer outcomes.

Why join us

You’ll be part of a team that is redefining financial experiences through design, where content, UX, and product come together to create meaningful impact at scale.

This is an opportunity to influence how we design, build, and communicate across a complex ecosystem, while growing your craft in a collaborative, forward-thinking environment.

Type of Qualification: First Degree
Field of Study: Information Studies

Experience Required
Experience & Software Design
Technology
3-4 years
Demonstrated workplace experience within the area of specialisation.

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change
• Establishing Rapport
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Inviting Feedback
• Resolving Conflict
• Team Working

Technical Competencies:

• Client Journeys and Personas
• Documenting
• Effective Design
• Product and Services Knowledge
• Requirements Gathering and Management
• Research & Information Gathering