We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers. 

The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaboration—of not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners. 

Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you’ll help your clients, colleagues, and communities thrive.  

Resultant was founded as KSM Consulting in 2008. 

The Director of Professional Services is responsible for leading the delivery of high-quality consulting and implementation services for clients. This role oversees professional services teams, ensures successful project delivery, drives client satisfaction, and contributes to revenue growth through effective services strategy and execution. The Director partners closely with Sales, Product, Customer Success, and executive leadership to align service delivery with business objectives and client needs.

Key Responsibilities

• Lead and manage the Professional Services organization, including consultants, project managers, and implementation specialists.

• Oversee the successful delivery of consulting, implementation, and advisory services to clients.

• Ensure projects are delivered on time, within scope, and within budget while maintaining high quality standards.

• Develop and implement service delivery methodologies, frameworks, and best practices.

• Partner with Sales to support pre-sales activities, including solution scoping, statements of work (SOW), and client presentations.

• Manage services revenue targets, utilization rates, and profitability metrics.

• Build and maintain strong relationships with key clients and stakeholders.

• Identify opportunities to expand services within existing accounts and support new business development.

• Monitor project performance and client satisfaction, addressing risks and resolving escalations as needed.

• Recruit, mentor, and develop high-performing professional services teams.

• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to improve service offerings and client outcomes.

• Establish reporting and performance metrics to track operational efficiency and service quality.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (Master’s degree preferred).

• 8–12+ years of experience in professional services, consulting, or technology implementation roles.

• 3–5+ years of experience managing teams or leading service delivery organizations.

• Demonstrated experience delivering complex technology or consulting projects for enterprise clients.

• Strong understanding of professional services operations including utilization, margin management, and services revenue forecasting.

• Experience partnering with sales teams in pre-sales and solution development.

• Excellent leadership, communication, and stakeholder management skills.

• Proven ability to manage multiple projects and priorities in a fast-paced environment.

• Strong problem-solving, strategic thinking, and decision-making capabilities.

• Familiarity with project management methodologies (Agile, Waterfall, or hybrid approaches).

Preferred Qualifications

• Experience in a technology consulting, SaaS, or systems integration environment.

• Project Management certification (PMP, PRINCE2, or similar).

• Experience implementing enterprise software platforms or digital transformation initiatives.

What you should know about us: 

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.
• We compensate well, rewarding performance that delivers positive outcomes for our clients.
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.
• We offer several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us:

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.