Head of Operations

  • 5 3rd St, San Francisco, CA 94103, USA
  • Full-time

Company Description

MyVR is a cloud-based software solution for owners and property managers in the short term rental (aka vacation rental) industry. From a centralized dashboard, MyVR customers can manage 30+ premium listing sites (including AirBnB, HomeAway, and VRBO), launch their own direct sales channels, and automate renter communications and day-to-day workflow. MyVR's open and extensible platform allows customers to integrate their in-house tools and connect to best-of-breed third-party apps while retaining control of their data in a centralized workspace. MyVR is a backed by True Ventures, Y Combinator, SV Angel, and numerous angel investors.

Job Description

MyVR, a venture-funded Y Combinator (W12) startup in San Francisco is looking for a Head of Operations to lead the implementation of process management and process improvement across our organization.

The Role

As the Head of Operations, you'll be the driver of our business processes to support our open platform powering the short term rental (aka vacation rental) industry. Although we are a small team, we have a broad product suite and customer base, and we are looking for someone to take the reigns of driving efficient and effective business operations throughout our organization. The role requires a customer-centric, data-oriented, process-minded team leader to ensure we're delivering on customer expectations efficiently and effectively.

Responsibilities  

  • Define and document key company processes, establish KPI's and data collection, initiate monthly dashboard review process within first 30 days.

  • Partner with Head of Sales to increase lead engagement to 100% with attempted contact within 1-hour over first 90 days.

  • Partner with Head of Customer Success to reduce property manager sign-to-launch onboarding & training process to under 30 days for 99% of client launches within first 90 days..

  • Create financial budget and ongoing financial planning and analysis processes, identifying key financial drivers of business and implementing accounting improvements with 3rd party bookkeeping & accounting firm within first 6 months

Qualifications

Experiences & Skills
  • 5+ years working in a operations or senior program management role

  • Demonstrated success optimizing operational and cross functional processes

  • Passion for “connecting the dots” between business drivers, operational process and customer outcomes

  • Intuition for understanding insights behind the analytics

  • Ability to thrive in a fun and fast-paced startup environment

Bonus points if you have
  • Six Sigma/PMP certification

  • Experience working in the short-term rental (aka vacation rental) industry


Additional Information

All your information will be kept confidential according to EEO guidelines.