About Playtech 
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.   

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Your influential mission. You will...

• Be part of global IT team and participate in global company wide projects
• Provide tier 1-2 support for end users on local and remote sites
• Work with service desk ticketing system
• Track and Keep IT assets inventory up-to-date
• Perform installation, administration, maintenance and troubleshooting of windows/mac and mobile devices
• Troubleshoot network issues
• Contribute to Documentation, KB, manuals

Components for success. You have...

• Good knowledge of Windows 11 client OS
• Knowledge of MacOS latest operating systems - advantage
• Good understanding of Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
• Practical knowledge of Computer Hardware and Maintenance
• Good understanding of TCP/IP, Network elements and services, Wireless and VPN environments
• Knowledge and experience in cloud solutions (Office365, Azure) – advantage

Interpersonal skills...

• Excellent communication skills, verbal and written
• Excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
• Ability to prioritize tasks and maintain/improve SLA
• Self-learner, ability to learn and adopt new technologies
• Self-motivated, can-do attitude
• Customer orientated
• Ability and willingness to grow in the IT field, adopt knowledge and use it
• Ability to take responsibilities

You will thrive in a culture that values...

• Empowerment, support, and mentoring
• Constant learning and development opportunities
• Active lifestyle and mental well-being
• Fun company events  

The Helpdesk Specialist at Playtech is an integral member of three key teams within the organization: the Global Helpdesk Team, a regional team led by one of four Team Leads, and the local team situated in the office where the specialist is based. In certain offices, the specialist may serve as the sole representative of the Global Helpdesk Team or even the sole representative of the Global Corporate Team, potentially entailing additional duties.