NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration. Sales is NielsenIQ’s growth engine which is instrumental for the company’s success.

 You will execute sales and renewals for existing accounts in own scope, securing a solid sales pipeline and developing new revenue opportunities for existing accounts.

You will be responsible for supporting a sales team in all sales and renewal efforts. You will collaborate with key stakeholders and other teams to support driving sales and growth across a given scope.

As a Customer Service Issue Management executive, you will be responsible for providing customer service. Your main objective will be to build trust with customers in terms of the quality of the information received. This is done through timely communication of changes, coverage analysis, methodological explanations, and identification and monitoring of potential quality problems.

Responsibilities:

• Continuous communication with the customer for the application of changes
• Analysis of coverage, interpretation of results, presentation with the client and follow-up of actions triggered by said analysis.
• Client Inquiries Management: filtering, registration, follow-up, review, communication.
• Client Order Management for feasibility: filtering, registration, follow-up, review, communication.
• Provide training to clients on NielsenIQ methodologies and variable calculation.
• Promotion of the use of technology.

About You

An individual with information analysis skills focused on problem solving and understanding of the scope and limitations of NielsenIQ methodologies. Knowing how to prioritize and size problems is key to success.

• Education: Bachelor's degree completed in Marketing, Engineering, Actuarial or related.
• Experience in companies related to market research, Retailers or FMCG manufacturers is desirable, it can be in the form of internships or internship programs.
• Necessary skills: analysis and numerical ease, effective communication, creativity, organization and prioritization, taste for customer relations.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion