Support Engineer

  • Hangzhou, China
  • Full-time

Company Description

Leading Products – Innovative Ideas – Exceptional People ….MicroStrategy, A Dynamic Place to Work!

At MicroStrategy, we are passionate about creating powerful, disruptive technologies that transform how companies do business. Innovative products and ultimately our success are rooted in one driving force—our people. Our casual and flexible environment encourages creativity and collaboration, so you’ll have the opportunity to initiate and contribute to challenging projects, while pursuing your interests and developing, both professionally and personally. Bring us your passion, curiosity, and fresh ideas, and be a part of technology innovation at its best!

Job Description

Job Duties (include but not limited to):

· Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies

· Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance

· Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities

· Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries

· Prioritize and communicate product defects and enhancements to development teams

· Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums

· Enhance personal and professional growth by participating in Internal Training Programs, which offer a five-week technical orientation program as well as weekly training seminars for all team members


Qualifications

Job Qualifications:

· Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science, etc.)

· Strong technical and analytical skills

· Excellent communication skills

· Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus

· Database (SQL, RDBMS) knowledge is a plus

· Customer service experience is a plus