Our client, Tower Insurance (Fiji) Limited (Tower) has provided insurance for 150 years to customers and communities in Fiji to protect their homes, cars, businesses and more.

Tower is seeking an experienced and dynamic leader to join as the Fiji Claims Centre Hub Lead in their Suva office.

Reporting to the Head of Claims Operations and Transformation, the Fiji Claims Centre Hub Lead provides claims leadership and plays a key role in driving the sustainable growth, operational excellence and results across the Fiji Claim’s teams.  

Key Responsibilities

The successful candidate will:

• Collaborate closely with the local Claims leadership team and the Head of Claims Operations to ensure consistently high levels of customer service and quality across Claims Operations in Fiji.
• Support the broader Claims leadership teams in Fiji and New Zealand to drive coordinated efforts that meet performance, business, and customer objectives.
• Lead the Suva Claims capability uplift, integrating transformation initiatives to ensure cohesive and aligned delivery across operational and strategic goals.
• Develop and implement strategies to build both technical and leadership capability, preparing the team for future success.
• Ensure successful execution of transformation programs within Claims, delivering measurable benefits in cost efficiency, customer experience, and employee engagement.
• Drive continuous improvement in performance and quality across Claims Operations in Fiji, ensuring operational excellence.
• Embed a culture of accountability, efficiency, and service excellence throughout the Fiji Claims team.
• Foster a high-performing team environment that embraces innovation, agility, and resilience.
• Collaborate with Risk and Compliance to proactively identify and manage risks and compliance opportunities within Claims functions and processes.
• Ensure all teams are equipped to meet and maintain Tower’s compliance and regulatory obligations, including health and safety standards.

• 10+ years in operational leadership roles, with regional or multi-country oversight.
• Excellent relationship management and communication skills to collaborate with and influence internal and external stakeholders and partners.
• Proven experience in managing large-scale claims operations, including technical and complex claims.
• Strong understanding of how insurance companies work, and the insurance regulations in NZ and Pacific jurisdictions, together with strong financial acumen and commercial awareness.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity, assess end-to-end processes, and make practical recommendations.
• Demonstrated capabilities and proven experience on delivering and leading programmes of work.
• Proven leadership capability to inspire and lead high achieving teams to deliver results.

If you have any queries, please send them to [email protected] with the subject line as "Tower Insurance - Fiji Claims Centre Hub Lead". 

Applicants must apply online by Sunday, 30 August 2026. Only shortlisted candidates will be contacted.