Do you want to join H&M on a journey, changing the way we define a seamless customer experience? If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth. Then join us and take part in changing the way we work with omni.

In line with our Faster forward strategy, H&M is on a journey to again become a truly customer focused company. The goal is to create clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. We´re putting our passion for the customer at center, upgrading the customer experience and taking it to the next level. We´re changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate our omni customer experience and put omni at the core of our business.

As Omni Business Controller you support in driving profitable and sustainable growth for the omni region as well as growing the online controlling competence within the region.

Key responsibilities include:

Ensure delivery of the financial result of e-commerce

• Drive Omni budget and forecast process with relevant functions as well as aligning with e-com business analysts and sales market controllers
• Take ownership of updating Most Likely P&L and coordinate input from relevant functions and align with sales markets
• Ensure correctness of monthly cuts for the Online P&Ls together with respective accounting department
• Be the main point of contact for matters relating to the Online P&L
• Set and drive actions to reach sales and profitability targets
• Following up logistic cost and service scope ensuring cost-efficient and value-optimized customer promise

Securing a high-quality omni sales plan

• With input from relevant functions - securing relevant and updated Omni financial sales plans across the markets
• Aligning omni sales plan with sales markets as well as the key stakeholders (logistics, customer service, customer activation, omni merchandising)
• In collaboration with sales markets coordinate omni sales plan analysis
• Updating and following up omni and channel specific sales planning together with omni supply & demand function

Driving an omni mindset with a customer-centric view

• Support in driving awareness for the Online sales and profit development in the sales market to increase Omni awareness
• Identify and drive online and omni-initiatives & projects
• Set up ways of working to strengthen online understanding and omni mindset across the region 

Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for openminded team players that by being curious, innovative, and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got. Your competences such as self-reflection and empathy will contribute to be successful in this role.

Besides your personality we see that you have:

• Relevant experience from previous controlling roles in retail fashion industry and specifically online controlling or/and a degree in Business Administration
• High analytical ability
• Experience from preparing and presenting financial reporting to Management
• Ability to influence and align stakeholders in other teams to drive end results
• Great communication and team collaboration skills
• Fluent in English, both written and spoken
• Experience working in Power BI, MS Teams, SharePoint, Excel, PowerPoint

This is a full-time position based in our H&M Support Office in Stockholm, Sweden.

If you feel that your experience, skills and ambitions are a match to this role, please send us your application (in English) as soon as possible but latest 1st July 2023.  

We look forward to receiving your application! 

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.