As the Service Delivery Specialist, you will ensure effective and cost-efficient service of delivery of tech, infrastructure and production assurance support.

Key Responsibilities

• Ensure effective and cost-efficient delivery of H&M Tech Operations covering service support, infrastructure and production assurance.
• Responsible for following and implementing Tech Operation´s vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
• Assess service, infrastructure and production assurance needs and support realization of service roadmaps.
• Oversee and improve procedures for service processes/workflows.
• Monitor and review service, infrastructure and production assurance deliveries and drive related continuous improvement initiatives.
• Utilize globally procured contracts when needed to meet demand.
• Support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where needed.

Being part of our omni journey means there is not one clear path. We ask you to be open to change and take part in creating an organization for the future. This is an opportunity for open-minded team players that by being curious, innovative, and forward-thinking want to change our business and the whole industry.

You thrive working in an environment where everything can happen. You can commit to directional decisions, take ownership, and collaborate across the organization.

What you need to succeed:

• At least 4 years of experience in IT services/operations.
• Experience in delivering services with ITIL principles.
• Ability to manage business-critical IT services in a large enterprise-grade organization.
• Familiar with managing and responding to major incidents and escalations.
• Experience in structuring and operating service- and change governance.
• Strong stakeholder management and compliance skills.
• Good knowledge of Agile Methodology (e.g., SAFe, Scrum, Kanban) and Process Management (ITIL processes).

We are more about personality and competence - leadership and value driven approach are key. If you feel your experience, skills and ambitions are right for this role, apply by sending your application through the career site as soon as possible but no later than 3 of July 2024 and initiate the dialogue with your current manager.

This is a full-time permanent position based in Stockholm. 

Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.