Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.

H&M is on a journey to again become a truly customer-centric company. Building on our passion for the customer, we are upgrading the shopping experience and taking it to the next level. We´re changing our ways of working to offer our customers a seamless personalized shopping experience on their own terms - where they want, when they want. This means that we will put omni at the core of our business and accelerate to improve our omni customer experience.

We now look for a Regional Head of OMNI Demand & Supply Planning to lead our Demand & Supply team. A team driven to serve consumer demand today and in the future through strong analytical and strategic skills. Together they strive to fulfill customer needs by maximizing availability where our customers are while balancing with costs and lead times.

On this journey we´re all collaborating to create the best omni customer offer for our customers and as a Regional Head of Demand & Supply Planning you will be a key player in making this happen. You are part of the regional Omni Merchandising function and collaborate closely with our omni merchandising teams as well as many other functions within the region. Our region consists of around 650 stores across Finland, Sweden, Norway, Iceland, Denmark, UK and Ireland & hm.com, marketplace and other digital channels being important to secure a relevant customer experience.

Key responsibilities include: 

Drive Overall Demand and Supply Planning and Inventory optimization strategy

Your mission is to take the overall responsibility for OMNI regional demand and supply plan and execution to fulfil customer demand in line with regional and local commercial plans and actions.

• Drive top down development of regional supply plan
• Set stock management and markdown strategies
• Drive strategy and wow for allocation and inventory optimization
• Follow up total supply chain performance with your team, Logistics and Business Units
• Balance service level, cost, selling and customer promise
• Understand customer behavior impact on demand and supply actions accordingly

Logistics cooperation

Lead the regional merch team in the collaboration with logistics. Drive the goal setting process and challenge our way of working to enable us to a more efficiently supply our customer demand.

• Be a driving force to unite logistics and regional merchandising team way of working and goals to drive most profitable result for region.
• Plan, prioritize, execute, monitor, and follow up common goals and results together
• Secure that ways of working and total information flow from commercial actions and inventory optimization are synched with logistics
• Set the supply chain network agenda for region together with logistics and global supply chain strategy and design

Supply Chain development and implementation

• Bring specific supply chain needs to global teams and collaborate to set the best possible omni supply chain desired state for region together with Logistics
• Be the region speaking partner with global teams to secure best possible future solutions in tech solutions, business logic, ways of working and plan for implementation of these

Leadership

Lead, recruit & develop your team for the best possible setup here and now but also understand future needs for resources and competence as we develop our supply chain

• Lead the regional Demand & supply unit
• Recruit best talents
• Develop team
• Proactively secure competence given development agenda

Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking, want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.  

Besides your personality we see that:

• Several years of experience in total from e-com/store merchandising, demand supply planning and/or Business Controlling
• Deep understanding in several of following areas: buying, stock management, allocation, inventory optimization, capacity planning, forecasting and logistics operations
• High strategic and analytical skills
• Formal leadership experience and strong leadership skills
• Strong business drive and understanding
• Deep E2E supply chain understanding
• Advanced excel user
• Logistics experience meriting

If you feel that your experience, skills, and ambitions are a match, send us your application no later than August 7th . We’re more about personality and competence than qualifications, so don’t worry if your skills aren’t a perfect match. We are looking to have a mix of people that work in a way that optimizes our decision making, team performance and ultimately helps us reflect, respect, and relate to our employees and customers.

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.