Customer Account Specialist

  • Kingston Ct, Peachtree Corners, GA 30071, USA
  • Full-time

Company Description

Cutting Edge Firewood (CEF) creates space for people to gather, relax, and connect in memorable ways. We are changing the way people think about firewood and cooking wood. CEF is the first luxury firewood provider in the world, and our brand is loved by people around the country. Not only do we offer a true white glove delivery service, we also deliver the best firewood available. Our products are easy to light, burn bright, create an amazing aroma, smoke less, and contain no bugs, fungus, or mold. 

We love great fires, and it turns out that a lot of other people do too! As we approach our 8th season, we’ve enjoyed 150% year over year growth. Our product line has also expanded to not only serve the firewood enthusiast, but also the outdoor cooking and lifestyle guru. With aggressive plans for expansion, there is an abundance of opportunity for team members in our rapidly growing company. 

Cutting Edge Firewood is made up of entrepreneurs who are hungry for growth. If you are excited about the possibility of helping build a national brand, solving problems, creating efficiencies, and working hard with a passionate team then consider joining us.

Job Description

As a Customer Account Specialist (CAS) you will communicate with customers via telephone, email, online chat and text. We are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful CAS will be comfortable listening to customers wants and needs and recommending products that exceed their expectations.


The CAS is the bridge between customers and our delivery service. You will use our software platforms to manage all customers, schedule deliveries, and ensure streamlined communications between customer’s needs and CEF drivers. The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. If serving customers, team members, and the company’s overall growth excites you, then this is the role for you.


Key Responsibilities

  • Manage customer communication pre & post sale
  • Manage incoming phone calls, texts and email correspondence
  • Manage customer order processing
  • Keep up-to-date records for each customer in SalesForce
  • Manage the scheduling of deliveries
  • Manage shipments to out-of-state customers
  • Manage showroom appointments & scheduling
  • Manage office supply needs
  • Assist in marketing tasks & communications as needed
  • Assist in inventory support as needed
  • Assist in e-commerce support as needed
  • Assist in bookkeeping & accounting support as needed

Core Values

  • Teamwork
  • Customer Experience
  • Grit
  • Humble Confidence
  • Creative & Imaginative
  • Selfless Ambition

Qualifications

Requirements of a CEF Team Member

  • Alignment with Cutting Edge Firewood core values
  • Associate or college degree highly preferred
  • Customer service experience
  • Sales experience
  • High attention to detail
  • Excellent written and verbal skills
  • Knowledge of SalesForce (preferred)
  • Tech savvy with the ability to quickly and effectively navigate between multiple communication platforms
  • Flexible schedule, ability to work am or pm shifts, ability to work Saturdays
  • Possess & demonstrate excellent independent time management skills
  • Ability to complete required tasks despite interruptions
  • A background check and drug test

Additional Information

As part of the hiring process, Cutting Edge Firewood may obtain from third parties information concerning prospective employees. Such information may include criminal background checks, motor vehicle driving record, degree verification, and reference checks with past employers, co-workers, and associates. Cutting Edge Firewood will use this information for employment purposes only.

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