“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

This role combines district sales operations support with the leadership of customer transitions and implementations. The position improves sales-team effectiveness, coordinates bids, reporting, events and enablement activities, and manages awarded business from handover through stable operational execution. Acting as a central point of contact, the role aligns customers, Sales, Operations, Products, IS and network stakeholders to deliver accurate, timely and well-controlled outcomes.

RESPONSIBILITIES & TASKS

Sales operations and enablement

• Support the district sales team and District Sales Manager; coordinate weekly sales meetings, follow-ups, visitors and schedules.
• Manage and distribute sales leads, maintain data integrity, and deliver recurring reporting that supports sales priorities and decision-making.
• Act as the local expert and advocate for sales enablement tools, templates and branding standards; arrange relevant sales training.
• Coordinate targeted marketing campaigns, regional newsletters and customer-facing district events, including survey analysis and follow-up.

Bids and commercial support

• Coordinate bid timelines, contributors and responses; prepare executive summaries and qualitative content; ensure formatting, accuracy and on-time submission.
• Serve as the local point of expertise for bid facilitation and support additional district or regional business-development assignments.

Customer Transition and Implementation

• Confirm the awarded scope, customer requirements, success measures and operational handover needs.
• Develop and manage business and systems transition plans covering resources, responsibilities, milestones, dependencies, risks, quality and communication.
• Lead cross-functional implementation teams involving the customer, Sales, Operations, Products, analysts, IS and relevant network offices.
• Document agreed procedures and business process flows; coordinate system, data or EDI requirements where applicable.
• Maintain clear project status reporting, resolve open issues, escalate risks and keep customers, sponsors, management and branch operations aligned.
• Close implementations through a structured service or Quality Management Review and hand over stable execution to Operations.

General

• Build strong internal and external relationships, provide exceptional customer service and promote continuous improvement.
• Complete required training and undertake reasonable additional duties supporting district and regional objectives.
• Travel locally when required; some assignments may require short-notice travel.

SKILLS AND ATTRIBUTES

Planning and organisation; deadline ownership; analytical thinking; attention to detail; problem solving; adaptability; sound judgement; relationship building; facilitation and influence; customer focus; leadership through change; teamwork; self-motivation; resilience in a fast-paced environment.

KEY PERFORMANCE EXPECTATIONS

Exceptional customer service, reliable job execution, collaboration, professional communication, accountability, compliance, continuous improvement and active personal development, while demonstrating Expeditors’ cultural attributes.

• Post-school qualification or bachelor’s degree preferred; a project management qualification is advantageous.
• At least four years’ experience in forwarding and clearing, with recent project management, project coordination or implementation experience preferred.
• Good understanding of logistics operations, supply-chain solutions, business process flows and customer implementation requirements; familiarity with EDI is beneficial.
• Proficient (Advanced) in the use of AI, as well as Microsoft Office, particularly PowerPoint, Word and Outlook, with confidence learning sales-enablement and supply-chain systems.
• Professional English communication and presentation skills, both written and verbal.

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus