“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

Education and Experience:

• College degree in International Business or equivalent.

• 6 months  related experience and/or training; or equivalent combination of education and experience  (preferred).

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Knowledge:

• Not previous knowledge needed.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good Microsoft Office and computer skills

• Fluent in English.

Behaviours:

Positive and willing to help attitude

KEY RESPONSIBILITIES:

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Ocean Import Files and reporting

• Use the local Ocean Import Dashboard on a daily basis.

• Ensure documents are timely sent and Shipping notices communicated to overseas and customers

• Ensure accurate and timely client and vendors billing.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

• Meet compliance at all times to regulations internal and external in accordance with government regulations.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in Customer SOP

• Meet KPI standards in accordance with the Company’s procedures  

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

• Meets company standards of 52 hours training per year per employee.

• Attend training classes when required.

• Complete mandatory training when required.

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.