Business Analyst

  • Full-time

Company Description

Riptide is Canada’s best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards helps our customers grow their business.

We are building something GREAT here at Riptide and want YOU to join us! Do you love wowing your customers and creating long-lasting customer relationships? Interested in being the voice of a growing company and being a part of an energized and enthusiastic team? Then we are the perfect match for you!

Job Description

Our Business Analysts love to solve problems! Their natural analytical way of thinking takes complex process and data challenges and transforms them into precise, creative, smart and highly effective solutions. They understand the intricacies of the business better than anyone, and embrace every opportunity to enrich the customer experience. The Business Analyst (BA) may be responsible for enterprise-wide analytics on business performance, and may serve as an Account Manager to a customer requiring detailed analytics or digital content.


Business Analyst Responsibilities:

  • Embrace the business from start to finish: anticipate business requirements, develop processes, uncover opportunities for improvement, and implement solutions
  • Lead ongoing reviews of business processes and develop optimization strategies
  • Conduct meetings and presentations to share ideas and findings
  • Effectively communicate insights and plans to cross-functional teammates
  • Work closely with customers from on-boarding to continuing relationship management
  • Provide leadership, training, coaching, and guidance to fellow teammates
  • Manage projects, develop project plans, and monitor performance
  • Prioritize initiatives based on business needs and requirements
  • Monitor solutions and ensure timely completion of projects


  • Strong core values and integrity
  • A bachelor’s degree in business or related field, or an MBA
  • 5+ years of experience in a fast-paced business environment
  • Exceptional analytical and conceptual thinking skills
  • A knack for identifying process improvement opportunities and a passion for executing on these opportunities
  • Rock-star skills in Microsoft applications including Excel, Word, and Outlook
  • A track record of following through on commitments
  • Excellent planning, organizational, and time management skills
  • Experience leading and developing high performing teams
  • Bilingualism (French, English) is not required, but highly valued

Additional Information

Riptide’s commitment to you:

  • You will be a valued player in a high-performance environment. Opportunities for learning will be plentiful.
  • Competitive base compensation and an industry-leading profit-sharing opportunity
  • Comprehensive Benefits and Wellness programs
  • Optional Pension Plan and Group RRSP

Riptide is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Riptide is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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