Digital Translation Project Manager, Digital Services (9976/1053)

  • 1275 Mission Street, San Francisco, CA
  • Full-time
  • Fill Type: Permanent Exempt
  • Job Code and Title: 9976-Technology Expert I

Company Description

The San Francisco Digital Services Team is transforming how residents interact with the City, by building services designed around the people that use them. Led by the Chief Digital Services Officer, we’re a team of product managers, designers, developers, researchers, and content strategists. As a member of this team, you would be part of a new and growing movement, with an opportunity to shape the City’s approach to technology.

SF.gov is the City’s new website, and we’re working to transform the way San Franciscans interact with and find information from the City. We prioritize human translation of service-oriented content, and we currently translate SF.gov into Chinese, Spanish, and Filipino.

Job Description

As a translation project manager, you will manage human translations on SF.gov and for digital services throughout City government. You will manage the entire process and workflow, from communication with City departments and external vendors to QA and publishing. You will work closely with our bilingual content designers, SF.gov product team and stakeholders across the City to refine our processes.

You will also work with a multidisciplinary team to set priorities and establish translation governance as we scale. This work will include:

  • Gathering information on what the translations system needs to do for a variety of stakeholders
  • Analyzing how the translations systems are meeting those needs
  • Analyzing data to improve the translation system
  • Working with stakeholders and the product team to improve the system

We are looking for someone with strong project management skills to help shape how we deliver inclusive services to San Franciscans with limited English proficiency (LEP). Looking beyond how we meet the City’s language access requirements, you’ll be involved in improving both the process and the product.

Essential Functions

  • Ensure quality, consistency, and speed of translations
  • Work closely with vendors to manage translation workflow
  • Review and publish translations across several platforms
  • Analyze our current translations process, prioritize and test out improvements, gather data on how those improvements are working and iterate again
  • Test and approve software updates for launch, reporting bugs and issues
  • Troubleshoot translations system problems and implement solutions
  • Provide technical support for translation and localization systems
  • Produce reports on localization quality and speed
  • Create and maintain translation glossaries and style guides in all target languages
  • Report bugs, document processes, and test translation functionality in Drupal
  • Support bilingual research efforts by coordinating with vendors and the research team on project timelines and estimates
  • Identify best practices and opportunities to embed language access in our services
  • Review monthly invoices against jobs sent to translations vendors, tracking spend
  • Help identify, onboard, and manage new translation vendors, including active participation in the procurement process

Qualifications

1.  An associate degree in computer science, digital analytics, project management, digital localization or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units; AND

2.  Three (3) years of professional experience in computer science, digital localization or digital project management.

Substitution:  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications

Translation and Localization

  • Experience in working with translation and localization service providers
  • Understanding translation and localization industry standards and translation management processes
  • Proficiency in one or more of the following languages: Filipino, Spanish, and Chinese (Mandarin and/or Cantonese)
  • Direct experience working as a linguist, interpreter, or a language service provider

Project Management

  • Expertise creating, documenting and iterating on complex processes
  • Experience organizing and delivering complex projects with multiple stakeholders on time and on budget
  • Strong attention to detail, deadlines and budgets

Working Practices

  • Inclusive focus, with experience delivering services to under-represented communities
  • Comfortable in a fast-paced, evolving environment
  • Can help the team prioritize delivery and rapid iteration over perfection
  • Unafraid to take risks, willing to learn from mistakes, and appreciates the importance of iteration for incremental improvements

Technical Skills

  • Experience with translations management software and localization and translations services
  • Familiarity with Content Management Systems like Drupal, Contentful, Sitecore or others
  • Knowledge of machine translation and machine translation post-editing(MTPE)
  • Comfortable working with productivity tools like Slack, Airtable, Trello, Confluence and Jira
  • Experience analyzing requirements, systems and procedures to enhance existing systems
  • Ability to systematically test software before launch, reporting bugs and work helping to prioritize issues
  • Experience with database management systems like AirTable, Coda or Quick Base
  • Proficiency in Microsoft Office, Google suite, database management systems


Important: Your application MUST include a cover letter and a resume.  To upload these item(s), please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Additional Information

Compensation:  $117,598 - $147,966 annually

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before September 23, 2022.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.