The San Francisco Digital Services Team is transforming how residents interact with the City, by building services designed around the people that use them. Led by the Chief Digital Services Officer, the team is comprised of product managers, designers, developers, and content strategists. As a member of this team, you would be part of a new and growing movement, with an opportunity to shape the City’s approach to technology.

The Digital Services team is working to transform the way San Franciscans access City services, primarily on SF.gov. We’re taking a service-oriented approach to making City government more accessible, consistent, inclusive, and reliable; and we need a dedicated quality assurance.

The 1043 Quality Assurance Engineer for Digital Services will own the systems and processes necessary to ensure accessibility, reliability, and consistency for users of SF.gov and other City services. As the technical authority on quality assurance you will work closely with designers, developers, researchers, and product managers to collect and analyze data, continuously improve software testing practices, and incorporate user research techniques such as A/B testing into our platforms.

You will engage with stakeholders to understand where there is greatest need and opportunity, and you will own the overall product roadmap for improving reliability and quality of City’s digital products and services. You will get into the detail and complexity of specific digital products or services, but be able to switch into the high-level view as needed, to make sure the overall implementation are repeatable and scalable.

Essential Functions

• Ensure that our web infrastructure is stable with little downtime
• Work with/on product teams to determine common failure modes during the design phase and determine reasonable degraded states
• Work with/on product teams and stakeholders to determine achievable SLAs and determine metrics which can alert when those SLAs are not met.
• Decrease manual QA and increase identification of problems before they are publicly released
• Create and integrate rigorous and frequent accessibility tests
• Build monitoring tools to alert us quickly and automatically of problems and teach the team to use them properly.
• Test on a variety of devices, browsers, and operating systems to allow for a more equitable experience for users who might not have the latest technology
• Work with product teams early in the development process to help design systems for testability and streamlined monitoring.​​​​​

1.  Possess an associate's degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

2.  Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications

• Commitment to modern software development practices such as source control, continuous integration/continuous deployment, automated testing, and agile development
• Demonstrated experience writing clear, well-tested code using unit and end-to-end testing frameworks.
• Practical knowledge of advanced observability technologies such ELK stack, Honeycomb, or Mezmo
• Commitment to building services for all San Franciscans, including familiarity with accessibility, user experience, and content translation/localization
• Ability to communicate technical concepts to technical and non-technical audiences
• Familiarity with data collection, source code analysis, and web browsers
• Excellent analytical and problem-solving skills
• A personal interest in public service or civic technology

Important: Your application MUST include a resume.  To upload these item(s), please attach using the "additional attachments" function.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Compensation:  $139,542 - $175,552 annually

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before September 23, 2022.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.