Who are we looking for?

Provides End User support services at a customer site.  These resources will perform in-scope services at the end user desk or services may be delivered in a Walk-in Center where the end user comes for assistance. Tasks performed are incident or service request driven as a standard, but could come directly from high profile customers like VIPs.  Supported services include hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D) and Lifecycle Refresh on end user hardware and software, Hands and Eyes Support for remote Server and Network teams, and Hardware Depot Management.

Technical Skills:

·         Building, imaging, migrating data, setting up user on new device, deploying

·         Boxing and unboxing/shipping of equipment

·         Cleaning and organizing

·         Providing basic desktop support to end users

·         Some of the work will be related to refresh to Win 10

Process Skills:

·         Timely responsiveness to tasks including timecards, email, etc…

·         Customer facing/professionalism

·         Have good time management skills

·         Complete follow-on actions as appropriate

·         Experience using responding to priorities, timely and relevant updates, use of ticket status (e.g. pend states), prompt closure

Knowledge Skills:

·         Follow processes and procedures

·         Ability to work on a team and take direction from senior staff

·         Motivated

Qualification:

·         A+  would be good to have ( not mandatory)

·         3-5 years-experience

  A+  would be good to have ( not mandatory)

  3-5 years-experience

All your information will be kept confidential according to EEO guidelines.