Mondiale VGL is Oceania’s leading sea freight forwarder and a significant player in the global supply chain solutions sector. Through our strong network of industry relationships, we provide access to the world’s most critical trade routes for a large, diversified group of customers operating in various industry sectors across New Zealand, Australia, Asia, Europe, and the USA.

We offer a fully integrated door-to-door service supported by proprietary technology, comprised of:

• Global freight forwarding

• Customs clearance

• Third- and fourth-party logistics warehousing

• Transport and distribution

• Supply chain logistics strategy and consultancy

• Container fumigation and heat treatment.

We’re proud to employ over 1500 staff in 60 offices across 18 countries including New Zealand, Australia, Asia, Europe, and the USA, and are supported by 1000 agency offices worldwide.

As our new Ocean Freight Operator, you will be part of our Operations team based in Segrate - Milano. You will provide exceptional and proactive support through communication with customers, carriers, the network, and overseas partners. On a daily basis, you will handle all necessary documentation to ensure compliance with all shipping line operations and will serve as the main point of contact for billing disputes with suppliers and customers.

You will have a strong knowledge of documentation, invoicing, storage instructions, and customer and supplier contacts, and will be able to quickly identify potential issues in order to report and escalate them to the Ocean Freight Supervisor in daily operations.

Job Responsibilities

• Responsible for daily operational tasks, handling shipments and organizing ocean freight according to specific customer requirements
• Ensure all customer cargo arrives on time by managing shipments from booking through to final delivery
• Handle transport documentation
• Manage customs clearance
• Liaise with customers and suppliers
• Track shipments and keep customers updated on progress and/or any delays
• Coordinate with customers and carriers to arrange pickups
• Issue accurate and timely customer invoices, acting as the point of contact for any disputes
• Provide all storage instructions

• 4+ years of work experience in an international freight forwarding company
• Familiar with FCL and LCL bookings, as well as customs procedures
• Excellent team player with natural drive and energy
• Performs well under pressure and is solution-oriented, with the ability to plan and manage work under competing demands
• Able to prioritize and manage workload, handling strict deadlines and changing priorities
• First-class communication and customer service skills, capable of handling challenging disputes
• Ability to communicate clearly and concisely with customers and colleagues
• Fluent in English
• Proficient in Microsoft Office 365 products and general IT tools
• Experience with CargoWise is an advantage

All your information will be kept confidential according to EEO guidelines.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.