Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

As an Engineering Operations Manager, you will support and improve enterprise business applications that enable engineering teams to work more efficiently. The role is hands-on and focused on process structure, tooling, and system optimization, with a strong emphasis on Atlassian administration (Jira, Confluence). 

You will work closely with engineering teams to understand their challenges, support day-to-day operational needs, and help improve workflows and internal structures. The team is also exploring early-stage initiatives in Business Intelligence, Big Data, and AI tools to improve engineering effectiveness across the organization. 

This role is well-suited for a mid-level engineer with strong fundamentals, curiosity, and the potential to grow into broader platform and enablement responsibilities. 

Responsibilities: 

• Administer and support Atlassian tools (Jira, Confluence) across the organization. 
• Provide user support and routine maintenance, including workflow, permission, and configuration adjustments. 
• Support India-based development teams with day-to-day platform requests. 
• Assist with migration initiatives, such as moving teams from legacy tools to Jira. 
• Listen to teams, understand their challenges, and help improve engineering efficiency and processes. 

Growth & Evolution:

• Contribute to process optimization and Agile ways of working in collaboration with engineering teams. 
• Support early-stage work in Business Intelligence and Big Data as the function matures. 
• Explore and experiment with AI tools to improve engineering operations and internal processes. 
• Learn new tools and technologies as needed, including Python, to support future initiatives. 

• Experience with Atlassian administration (Jira, Confluence) (deep expertise not required; willingness to learn is key). 
• Strong listening skills and the ability to understand team challenges before proposing solutions. 
• Ability to work with different teams, identify root causes, and suggest practical improvements. 
• Business and process understanding — how teams work and how to make them more effective. 
• Interest in learning new tools and technologies and growing beyond current responsibilities. 
• Comfortable working in a globally distributed, asynchronous environment. 

Nice-to-have: 

• Exposure to Agile methodologies or engineering operations. 
• Experience with Python or willingness to learn. 
• Interest in or exposure to AI tools for process and operational improvement. 

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 25% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.