MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Title: Salesforce QA and Support EngineerLevel: IC3The Salesforce QA Engineer is responsible for responsible for quality assurance and testingweb and CRM applications. The primary applications you will be testing are Salesforce.comand applications built on the force.com platform. This is an exciting opportunity to getinvolved in all aspects of the development life cycle. The position requires closecollaboration with business analysts and Salesforce developers.In addition, this role will provide high-quality technical support to the Salesforce users andbasic administration of Salesforce.com. This includes system creation of reports anddashboards, end-user training and data integrations, ensuring data hygiene and integrity.Support Engineers deliver effective technical customer support to our Salesforce andCommunity users, delivering solutions in an agile and caring way. Support Engineers may berequired to be on-call on a rotating basis throughout the year.The ideal candidate should have exceptional technical, analytical and problem-solving skillsand be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvementrecommendations.You will identify new and creative opportunities to leverage Salesforce.com and its databaseto support additional business processes or functions. You will also be motivated, teamoriented and passionate about Salesforce technology.ResponsibilitiesDesign, create and maintain test records and test scripts.Perform functional, integration, regression, and end-to-end testing.Work closely with development and business teams.Provide recommendations on testing strategies.Analise and identify test cases for test automation.Design and develop automated test scripts.Analyze results of test runs and determine the reason of failures.Lead the design and implementation of testing processes, tools, andframeworks.Participate in design reviews and provide feedback on user story acceptancecriteria.Lead UAT sessions with Salesforce usersTroubleshoot and resolve requests and problems experienced by Salesforceusers without the need for team lead interventionProvides technical assistance to customers. Provides support tocustomers/users if product issues are encountered. Analyzes the problem asdescribed by the customer and determines the best course of action.Creates defect records on all reported issues with supporting files andexamples for development to create code fixes.Documenting troubleshooting and problem resolution stepsWe are seeking candidates with:Bachelor’s degree from an accredited school in a quantitative discipline,preferred.1+ years configuring Salesforce.com. Salesforce Administrator or DeveloperCertification desired.1+ years of relevant experience in a QA/testing roleExperience in troubleshooting complex issues.Excellent written and oral communication skills; Demonstrates a high level ofdiplomacy and professionalism.Outstanding analytical and problem-solving skills.Must be comfortable in rapidly changing and sometimes ambiguous worksituations.Ability to work independently and engage supervisor as needed.Experience in Agile development methodology/Scrum is preferred.Ability to dig into data, recreate problems, identify solutions and decision-making skills. A problem-solver at heart.Strong work ethic, hands-on, with a customer service mentality.Team player, ability to work cross-functionally, self-driven, motivated, andable to work under pressure.