WELCOME TO MARS CAPITAL

Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions

Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.

We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority.

Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues.

Our Culture and Way of Working

We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results. 

We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique.  We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation.

We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance.  If you’re interviewed, ask about the flexibility involved in this role.

Our Values

Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these throughout the interview process.

Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input.

Our Environmental, Social and Governance (“ESG”) Commitment

We’re committed to investing responsibly and supporting our local communities and charitable organisations.  Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.

Role Overview

We are seeking an experienced Senior Systems Engineer with 5–10 years of senior IT support experience, ideally within a regulated environment. The successful candidate will provide support and act as an escalation point for the Mars Service Desk team, providing advanced technical support, mentoring junior colleagues, and ensuring smooth IT operations across the organisation.

The role requires deep technical knowledge in Microsoft 365, Azure AD, Intune, and SharePoint Admin, alongside strong problem-solving and communication skills.

Note: The role is primarily direct engagement with end users, with system administration, supporting our internal business functions, and some ad-hoc project involvement.

Key Responsibilities

• Provide advanced support for users across desktop, application, and mobile platforms.
• Windows Server Maintenance: build and repair.
• Resolve first line when required, acting as an escalation for junior members of the service desk team, resolve, track, incidents and service requests accordingly via the Mars service portal, ensuring timely resolution.
• Manage and troubleshoot Azure AD users and devices, including conditional access and identity management.
• Configure, deploy, and maintain Intune policies, profiles, and compliance settings across corporate devices.
• Device patching and installation of Networking equipment, addressing vulnerabilities, aligning to NIS2, ISO
• Support and optimise device management (Windows, iOS, Android) through Intune and Endpoint Manager.
• Maintain and improve endpoint security baselines and compliance standards using CVSS benchmarking.
• Document processes, knowledge base articles, and contribute to Service Desk and continuous service improvement.
• Collaborate with infrastructure, networking, and security teams to ensure seamless IT operations and risk mitigation.

Key Characteristics

• Proactive: Anticipates issues, recommends improvements, and identifies recurring problems.
• Ownership mindset: Takes accountability from initial ticket to resolution.
• Strong communicator: Able to explain technical solutions clearly to non-technical colleagues.
• Collaborative: Works well with cross-functional teams and supports junior colleagues.
• Customer-focused: Delivers a high standard of service with empathy and patience.
• Organised and detail-oriented: Manages workload effectively in a fast-paced environment.
• Continuous learner: Keeps up to date with modern workplace and cloud technologies.

Essential Skills:

• 5–10 years in IT Service Desk/Desktop Support roles, with exposure to 2nd/3rd line responsibilities.
• Strong expertise with Windows 10/11 VDI & FAT device management and troubleshooting.
• Hands-on experience with Microsoft Intune (Endpoint Manager) for:
  • Policy configuration (compliance, configuration, device restrictions, etc.)
  • Application deployment (Win32, LOB, Microsoft Store apps)
  • Device Enrolment (Autopilot, BYOD, corporate devices)
• Advanced knowledge of Azure Active Directory, including:
  • Conditional Access
  • Role-based access control (RBAC)
  • Hybrid identity (Azure AD Connect)
  • SSPR
• Proficiency with Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
• Familiarity with endpoint security (BitLocker, Defender for Endpoint, MFA).
• Good working knowledge of Network Fundamentals (VPN, DNS, DHCP, TCP/IP) for troubleshooting.
• Experience with Remote Support Tools (e.g., TeamViewer, RDP, etc).
• Experience with Ticketing Systems, SLA adherence and Priority Management (e.g., Fresh Service, Service Now, etc).
• Scripting knowledge (PowerShell) for automation and troubleshooting (advantageous).
• ITIL Foundation certification or strong understanding of ITIL best practices preferred.

Additional Experience (Desirable):

• Experience with AWS VPN Client and Infrastructure.
• Thin Client & Virtualised environments AWS/Azure/IGEL
• Asset Management, Inventory Management
• Identity Management, Privileged Access Management
• Workflow Management within a ticketing system, preferably Fresh Service.
• Internet scanning tools and associated policy management, such as Zscaler or equivalent.
• Email filtering tools and associated policy management, such as Mimecast or equivalent.
• Patching identification tools such as Qualys and remediations such as Intune script and or Ninja One.
• Network review and troubleshooting with tools such as Meraki.

Preferred but not Mandatory:

• • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Endpoint Administrator / Security Administrator Associate
  • Microsoft Certified: Azure Fundamentals / Administrator Associate
  • ITIL Foundation V3/V4

Central Bank of Ireland (“CBI”) Fitness & Probity Regime

Some of our roles are Control Functions (“CF”) as defined by the Central Bank Reform Act 2010. If a vacancy is for a CF role, it will be indicated above. For CF roles, appointment will be conditional on Mars Capital being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2018 issued by the Central Bank of Ireland.  In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.

D&I statement

D&I statement