About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

The Project Manager serves as the key face for the customer, managing client relationships, issues, and engagement throughout the project lifecycle. 

Broad responsibilities include, but are not limited to: 

• Operating as the key face for the customer, managing clients, issues, and engagement through the course of projects.
• Providing clients with solutions related to projects with focus on nurturing client relationships
• Managing and implementing of the internal business processes involved in the collection and preparation of market research data; from the provision of the questionnaire to the delivery of the final deliverables.
• Responsibility for a broad range of complex market research, administrative, and technical activities. The position requires management and facilitation among the various internal departments and external agencies involved in the project.
• With minimal consultation from a senior team member, manages all aspects of the internal business process:
  • All administrative tasks
  • Project initiation
  • Project scheduling
  • Managing all field activities to ensure that projects are completed within established budgets, parameters and schedule
  • Monitoring field status reports
  • Understanding the data requirements
  • Checking data and proofreading deliverables
  • Coordinating with internal and external departments/agencies
  • Project management, client management, client servicing, excellent communication skills

PRE-REQUISITES FOR THE ROLE:

• Experience in MR Data collection and consulting
• Study setup Scheduling projects: Planning what happens when, negotiating where necessary; preparing detailed instructions on studies to ensure studies are correctly administered; and personal briefings to Survey Programming, Data Collection, and Data Processing when appropriate.
• Questionnaire input and specs Liaising with client; with suggestions/ recommendations for effective data collection.
• Project handling: Monitoring job progress and providing feedback; ensuring deadlines are met and taking corrective action where necessary; liaising with client service and data processing on code frames and DP specs; handling project-related queries from data collection or data processing post field; ensuring work meets quality standards.
• Quality control: Project Managers keep in touch with data collection and data processing or suppliers during the project so that problems can be rectified early in the job cycle. Adhere to all processes/standards to ensure Quality.
• Job analysis: Analyzing the performance on the study and providing recommendations to client service and operations for the future.

Knowledge, Skills, Abilities: 

• Ability to handle multiple tasks and meet assigned deadlines within extremely short timeframes
• Strong attention to detail and accuracy
• Excellent analytical, computational, and problem solving skills
• Excellent interpersonal and negotiation skills
• Strong written and verbal communication skills with the ability to effectively interact with internal and external clients.
• Ability to explore solutions to complex project situations within tight deadlines
• Strong computer skills including Microsoft Office and/Suite and other specialized business-related software systems
• Enthusiastic with Good people skills.
• Enjoy working with and talking to people, and be open and interested in new ideas and ways of doing things

Must be willing to work in AEST (Australian) shift hours

All your information will be kept confidential according to EEO guidelines.

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