We are passionate about delivering cutting-edge gaming and entertainment experiences. As a fast-growing company, we are committed to fostering a culture of innovation, inclusivity, and excellence. Join our team and contribute to our mission of redefining the gaming industry in South Africa.

Job Summary:

We are seeking an experienced and highly organized Live Studio Production Supervisor to oversee day-to-day operations on the studio floor in a dynamic, high-pressure 24/7 broadcast environment. The ideal candidate will have strong leadership skills, excellent technical knowledge, and a deep understanding of casino table games, coupled with the ability to manage large teams with professionalism and efficiency. This role will on occasion appear on camera and a polished appearance will be very important.

Key Responsibilities:

• Roster Management:
  • Create, maintain, and adjust complex shift rosters for a 24/7 operation.
  • Ensure adequate staffing levels across all shifts, including holidays and weekends.
• Staff Supervision & Issue Resolution:
  • Monitor punctuality, attendance, and adherence to schedules.
  • Handle daily staff issues including lateness, sick calls, absenteeism, and shift swaps.
  • Resolve interpersonal conflicts promptly and professionally.
• On-Camera Presentation Oversight:
  • Ensure the quality and consistency of the appearance of on-camera staff in accordance with company standards and brand guidelines.
  • Conduct grooming and presentation checks prior to and during live shifts.
  • Ensure the game etiquette is maintained.
  • Ensure all rules are adhered to.
  • Ensure hosts are at the studio set on time
  • Ensure errors are resolved according to the standards
  • Ensure all compliance directives are adhered to
• Crisis & Pressure Management:
  • Make quick, effective decisions during unexpected events or technical challenges.
  • Maintain composure under immense pressure and during high-stakes live operations.
• Casino Game Knowledge and Performance Evaluation:
  • Possess a strong working knowledge of live casino table games (e.g.Roulette,) to ensure smooth integration between gameplay and broadcast.
  • Must be able to provide reports and performance updates
  • Should be able to provide Innovative ways to improve performance and quality standards
  • Be able to proposed policy and procedural recommendations
  • Be able to identify training needs and operational improvement changes
• Technical Operations:
  • Possess advanced technical skills and stay updated on the latest studio and broadcasting technologies.
  • Liaise with the technical and IT departments to troubleshoot issues and maintain seamless live production.
• Availability:
  • Be available for contact and possible work on off-days and public holidays as operational needs require.
  • Be flexible with working hours and responsive to urgent calls.

Qualifications & Skills:

• Proven experience in a live studio, broadcast, or similar high-pressure environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent planning and organizational ability, especially with large teams and shifting schedules.
• Professional appearance and an eye for detail, particularly regarding on-camera presentation.
• Conflict resolution training or experience is highly desirable.
• Proficient with workforce management software, live studio equipment, and digital communication tools.
• Solid understanding of casino table games is a must.
• Technologically savvy, with a passion for staying ahead of broadcast and studio tech trends.
• 3+ years in a similar role in live broadcast or casino-related studio.
• Experience in managing or scheduling large teams in a 24/7 operation.
• Familiarity with compliance and regulatory standards in gaming or live entertainment.