The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members.

ESSENTIAL JOB FUNCTIONS
Assist customers with transportation questions and concerns

• Schedule, modify and cancel reservations as requested
• Obtain and document details of any complaints being filed
• Receive and document customer concerns
• Ensure that all relevant customer information is documented

Policy Adherence

• Attend all required meetings
• Adhere to and ensures all company policies and procedures are maintained
• Maintain an acceptable attendance and tardiness record

Customer Service

• Ensure accurate trip data input
• Maintain a polite and courteous manner at all times
• Demonstrate sincere personal commitment to producing high quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Promote a positive working environment
• Other duties as assigned

POSITION QUALIFICATIONS
Competency Statement(s)
Accurate - Ability to perform work accurately and thoroughly
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous
Reliability - The trait of being dependable and trustworthy

Education
High School Graduate or General Education Degree (GED)

All your information will be kept confidential according to EEO guidelines.