The world runs on open source, and projects need more than a version or source control system to scale. The Linux Foundation has evolved a proven methodology to transform projects into category leaders. LFX operationalizes this approach, providing a suite of tools built to facilitate every aspect of open source development. Critical projects must have their finger on the pulse of their entire developer ecosystem, with tools tailored to key stakeholders driving project development, including maintainers, contributors, community managers, marketers, and more.

We are seeking a dynamic and experienced Senior Director of Program Management Operations to lead our internal Program Management Services team. This role will focus on ensuring the success of our internal clients through effective resource management, SOW creation, and a skilled team of program managers within an agency services model. The ideal candidate will be a strategic thinker with a proven track record in account & client services management, resource optimization and team leadership, along with some experience in P&L management.

Key Responsibilities:

• Internal Client Relationship Management: Cultivate and maintain strong relationships with internal stakeholders to understand project needs and drive satisfaction.

• SOW Creation: Partner with the SVP of Projects to develop and negotiate Statements of Work (SOWs) for internal projects, ensuring clarity and alignment with organizational goals and deliverables.

• Resource Management: Oversee the allocation and management of resources across multiple internal projects, ensuring optimal utilization and efficiency.

• Program Management: Drive program growth by identifying opportunities for enhancing internal services, ensuring that teams receive maximum value from their engagements.

• P&L Management: Partner with VP of Finance, ensuring financial health and alignment with the organization’s strategic objectives.

• Cross-Functional Collaboration:** Work closely with the VP of Finance and other internal teams to ensure financial alignment and successful project execution, fostering a collaborative environment across departments.

• Team Leadership:  Mentor and manage a team of program management professionals, fostering a culture of collaboration, accountability, and continuous improvement.

• Feedback and Improvement: Gather feedback and insights from internal stakeholders to inform service improvements and drive enhancements to the agency services model.

• Experience:  8+ years in account management, customer success, or related roles within an agency services model.

• P&L Management: Proven experience in managing P&L and understanding financial metrics.

• Strong Understanding of SOW Processes: Experience in creating and managing SOWs and project contracts for internal clients.

• Resource Management Skills:** Demonstrated ability to manage resources effectively across multiple internal projects to meet organizational needs.

• Leadership Skills: Experience leading and mentoring teams, with a focus on professional development and team performance.

• Communication Skills: Exceptional written and verbal communication skills, with the ability to articulate complex concepts to diverse audiences.

• Passion for Open Source: A strong interest in Open Source, experience and exposure a plus but not required

This position is remote and is open to applicants who can work North America time-zone standard business hours. In order to be qualified for employment in this role.

The Linux Foundation is an all-remote-work organization that hires world-class talent. We are as passionate about providing a flexible and supportive work culture as we are about open-source software. Collaboration is in our DNA, and we pride ourselves on being able to work closely together while not being tied to an office. We offer exceptional benefits - e.g., top-of-the-line healthcare, unlimited PTO, Flex Fridays, and a 100% 401k match (up to the IRS-defined limit per year).

Salary: $180,000-$200,000 USD

The Linux Foundation is an Equal Opportunity Employer. We value diversity and encourage anyone interested to apply! All your information will be kept confidential according to EEO guidelines.