BI & Data Analyst

  • San Francisco, CA
  • Full-time

Company Description

Line2, based in downtown San Francisco, is a cloud-based phone service that offers separate business and personal phone numbers on your mobile phone, tablet and computer. Designed for freelancers and small businesses, Line2 is a complete VoIP phone line with phone number, texting, calling, caller ID and visual voicemail. Line2 operates seamlessly over Wi-Fi and 4G/LTE networks, and provides advanced call handling and business features.

Job Description

WHO YOU ARE

  • Passionate about business intelligence and data analytics solving problems and answering key questions.

  • Committed and thorough, delivering projects to completion with high quality.A team player.

  • A data first advocate.


WHAT YOU’LL BE DOING
  • Integrating our BI platform Domo with internal and 3rd party data.

  • Evaluating trends in customer usage and behavior to support internal customers.

  • Building dashboards reflecting KPIs and key trends.

  • Producing reports reflecting user demand, system utilization & performance.

  • Generating reports and alerts related to fraud-prevention and operations.

  • Supporting escalated requests for data or analytics from internal customers.

  • Fully owning administration of Domo.

  • Fully owning creation and maintenance of visual reporting.

  • Working with many internal teams to deliver timely results with tight delivery schedules.

  • Reporting to Director of Operations.

Qualifications

QUALIFICATIONS

  • To be successful in this role you will generally have:
    Capacity for creative problem solving and strategic thinking.

  • Ability to translate business questions into BI answers.

  • Ability to write and execute complex SQL queries to extract data from a variety of internal and external sources.

  • Experience with relational DB design, experience with data warehousing a plus.

  • Experience with data visualization and reporting in a 21st century Business Intelligence tool. Familiarity with Microsoft Report Server and Microsoft Environment.

  • Knowledge of Google Analytics and other reporting technology, experience with reporting from Hubspot and Appbot a plus.

Additional Information

Working for Line2 is going to put your knowledge and aspirations to the test and you will come out the better for it. Our success is a result of the emerging changes in the mobile business world, including the boom in smartphones, the shift to IP based communications, and the continuing explosion of cloud-based services. With your help Line2’s product offerings will stand out from the competition.

PERKS

  • Casual office with no attitudes.

  • Great location in downtown San Francisco - easy access by BART, Muni and Caltrain.

  • Work with an amazing team. We’re seasoned startup veterans and great human beings.

  • Get the opportunity to see your work have an immediate impact on the livelihoods of our customers -- independent professionals and small businesses -- as well as on our company’s success.

  • We work hard and play hard with monthly group events such as SF Giants games, Spin ping pong club, Jones patio and more.

  • Free snacks and beverages in the kitchen.

  • 15 Days of paid vacation.

  • Full health, dental and vision benefits.