Our client has developed an innovative solution to help companies track their brand health. Instead of gathering outdated data, conducting lengthy panels, and waiting on antiquated surveys, our client can instantly track the success of your brand in real-time using sophisticated AI technologies. This enables companies to pivot quickly with brand messaging and delivery. We are seeking people who love to help customers overcome brand, marketing and technology challenges and who feel rewarded by driving high levels of customer excellence. 

The Role of Our Solutions Engineer

We’re seeking an experienced and technically skilled Solutions Engineer to join our growing team. In this pivotal role, you’ll act as a strategic partner, bridging the gap between our product solutions and our customers’ most pressing business challenges. Collaborating closely with our Sales and Go-to-Market (GTM) teams, you will engage in pre-sales activities to understand buyer needs and deliver tailored solutions that maximize value for our customers.

As a subject matter expert in Brand Research, Tracking, Insights, Analytics, and company products, you will play a key role in driving new business growth. You’ll deliver compelling product demonstrations and provide expert guidance on technical workflows and integrations. Beyond pre-sales, you will work with internal teams to deliver training, share valuable market insights, and serve as a trusted advisor to both prospects and customers. Your expertise will not only enhance the customer journey but also contribute to the ongoing evolution of our solutions.

What You’ll Do

• Consult on Customer Opportunities: Collaborate with CMOs, brand marketers, and insights and analytics teams at the world’s largest B2C brands to understand their business challenges and design tailored solutions that align with their brand tracking and positioning needs.
• Deliver Compelling Product Demonstrations: Showcase the value of our SaaS tools, highlighting their capabilities in monitoring brand health, conducting market and competitive research, leveraging syndicated survey data, and generating actionable consumer insights.
• Lead Technical Discussions: Act as the technical expert in pre-sales engagements, guiding discussions on workflow integrations, APIs, and analytics processes to demonstrate how our solutions support strategic decision-making for global brands.
• Partner with the GTM Team: Work closely with Sales and GTM teams to develop deal strategies, uncover customer pain points, and craft compelling value propositions that address their unique challenges.
• Respond to RFPs and Security Questionnaires: Leverage your technical expertise to provide accurate and timely responses that align with the needs of leading global brands in industries like CPG, Automotive, Airlines, Retail, Apparel and more.
• Drive Internal Collaboration: Partner with Marketing, Product, Engineering, and Support teams to ensure customer feedback informs product roadmaps and to align internal initiatives with market demands.
• Provide Training and Insights: Train internal teams and customers on the technical aspects of our products and provide market-level insights to help clients maximize the value of our solutions.
• Shape the Customer Journey: Act as a trusted advisor, ensuring a seamless transition from pre-sales to post-sales, and supporting long-term customer success by aligning our tools with their strategic goals.

What We’re Looking For

• Subject Matter Expertise: Deep knowledge in brand tracking, market research, or consumer insights and analytics, with the ability to apply this expertise to solve customer challenges and demonstrate product value.
• Experience: 5+ years in a customer-facing technical role, preferably in SaaS or a related industry.
• Technical Expertise: Strong understanding of APIs, solution integration, and workflows, with the ability to explain complex technical concepts to non-technical stakeholders.
• Communication Skills: Exceptional verbal and written communication skills, including the ability to craft compelling presentations and deliver impactful demonstrations.
• Collaboration Skills: Proven ability to work effectively across departments, engaging with Sales, Marketing, Product, and Engineering teams to achieve shared goals.
• Problem-Solving Mindset: Adept at discovering customer challenges and developing innovative, value-driven solutions.
• Growth Mindset: Curious, adaptable, and eager to thrive in a fast-paced, evolving environment.
• Self-Starter: Motivated, detail-oriented, and capable of taking initiative to solve complex challenges.

Bonus Points If You Have

• Experience marketing to CMOs, brand marketers, consumer insights, and research buyers.
• Experience engaging with Fortune 500 and other industry-leading global brands.
• Background in marketing, brand research, or consumer insights.

Perks & Benefits

• Competitive Compensation: We value top talent and offer competitive compensation. 
• Unlimited PTO: We trust our team and give them the flexibility they need to thrive.
• Comprehensive Benefits: Health, dental, vision, paid parental leave, 401(k) with company match and more.
• Career Growth: Be part of a rapidly expanding company where your impact directly contributes to our success and opens opportunities to grow your career.
• Culture of Innovation: Join a collaborative and driven team where your ideas and efforts can shape the future.

Ready to Make an Impact?

If you’re ready to step into a role where you can grow your career, make a difference, and be part of a team that’s transforming an industry, we’d love to hear from you. 

Equal Opportunity Employer Statement

As an Equal Opportunity Employer, our client is committed to providing a workplace free of discrimination and harassment. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status, or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. Our employment decisions are based on merit, occupational qualifications, and business needs, reflecting our commitment to fairness and ethical standards.

This role is 100% remote, US-based.  No sponsorship.