RISK inc: an international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics

We are looking for a CRM Manager to join our team.

Key Responsibilities:

• Implement new communication chains and optimize existing ones
• Set up tasks for designers, analysts, copywriters, and the operations team
• Carry out ad-hoc project tasks according to business needs
• Prepare and present reports on work results
• Create communication strategies and execute casino promotions/campaigns
• Perform basic user segmentation
• Grow CRM and retention metrics
• Monitor and control key performance indicators: retention, reactivation, communication conversion rates, MAU, and LTV
• Operate and manage processes aimed at increasing stream-specific metrics (Sports or Casino)
• Design communication flows using various communication channels

• 2–3+ years of experience in CRM management within the iGaming industry
• Strong focus on building long-term customer relationships
• Experience in designing and executing communication flows across various channels (email, push, SMS, in-app, etc.)
• Proactive and initiative-driven; able to lead projects to successful completion
• Data-driven decision-making based on metrics and KPIs
• Strong communication skills with the ability to collaborate with internal teams and external partners
• Deep understanding of customer needs and behavior to support personalized offerings
• Creative approach to solving problems and enhancing customer engagement and retention
• Adaptable and responsive to market changes and new challenges
• Experience in analyzing market trends and competitor activities to optimize CRM strategies
• English proficiency at B2+ level

• Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage
• Team Building programs
• Mental Health Programs
• Sport coverage
• Medical insurance