We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.  

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.  

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.  

We’re driven by our Group purpose, to power people and possibilities.  

What you will do

Purpose:

• Provide high-quality service delivery to the firm’s Private Equity (PE), Family Office (FO), and Open-Ended (OE) clients. You will be responsible for managing client relationships and ensuring all deliverables are completed accurately and within agreed timelines, while effectively managing client expectations on a day-to-day basis.
• Key responsibilities include reviewing financial statements, disclosures, and ad hoc client deliverables in connection with fund administration services.
• You are also expected to contribute to continuous process improvement initiatives, enhancing efficiency and effectiveness within the department.
• Act as a subject matter expert in hybrid fund structures, with strong knowledge of accounting and administration processes.

Core Responsibilities:

• Managing financial servicing for a portfolio of clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
• Be an expert on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
• Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
• Liaise with auditors, banks, brokers, custodian and regulatory authorities i.e. ACRA, IRAS, MAS, CIMA

Tasks / Duties:

Client Delivery

• Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required when the need arise
• Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
• Prepare reporting timetable for all client work and manage reporting process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with client through regular calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
• Ensure Back Office are preparing all work to a standard suitable for client review
• Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances are maintained for clients at all times.

IQ-EQ Fee Management

• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes

Systems

• Understand and use best practice on Investran and Paxus (accounting platform)
• Understand and make best use of the functionality in our software when producing accounts
• Ensure client database is up to date and accurate in accounting platform (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes
• Maintain client folder within firm to ensure proper filing and documentation of supporting documents for the purpose of Audit season.

Risk

• Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm

Qualifications and Experience Required for this Role

Essential

• Bachelor Degree in Accounting, CPA or equivalent
• 4-5 years relevant experience
• Experience of managing service operations and managing client deliverables
• Experience in preparation and review of Financial Statements with notes
• Excellent organisational, prioritisation and interpersonal skills
• Comfortable communicating with Senior Management
• Intermediate Microsoft Office skills with particular focus on Excel skills
• ‘Can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example

Desired

• Knowledge of private equity, family office and open-ended industry is essential
• Advanced Excel skills including Pivot Tables and data analytics
• Experience working in Financial Services office environment

OUR COMMITMENT TO YOU AND THE ENVIRONMENT  

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.